Rachael S
I initially hired this company based on their proposal, which clearly outlined their plan to create a solution to prevent water from draining into my basement. Unfortunately, the outcome was far from what was promised. As seen in the attached photos, the work performed was subpar, leaving behind a significant mess. Despite Kasey addressing some of the issues on-site and requesting corrections, the repairs resulted in multiple color variations due to the need for additional cement.
Additionally, I had asked them to resurface the area around my pool. However, this work was not covered under warranty, and within just a week of rainfall, the resurfacing began to chip away, exposing the poor quality of the job. To make matters worse, they covered the pool anchors with concrete and spilled concrete down inside the ladder holes, causing further damage.
Even more concerning was the pitch they created to divert water away from my house—it ended up making the flooding problem worse. The workers also spent four hours sitting idle in my yard before Kasey arrived with the necessary supplies, and when the job was finished, they left a mess behind and took items that weren’t theirs.
When I showed them videos of the flooding just two days after the work was completed, their solution was to offer to install a drain at an additional cost. While I do appreciate their willingness to resolve the issue, I could not trust them to tear up the concrete between my house and pool after the poor work they had already done. As a result, I filed a complaint with MHIC and retained legal counsel.
I strongly recommend doing thorough research before hiring this company. Several of their positive reviews seem suspicious, with many of them being from clients with only a single review or from out-of-state locations, which raises questions about their legitimacy