Belinda Castro
This company was recommended to me by a friend who had work done by Juan Hernandez. I was impressed by Juan's work and heard so many great things about him so I decided to call him for an estimate. Let me give you the timeline:
1. Monday, June 8th - Called his main office and his assistant said he would pass along my information to Juan, but that I should try calling him as well.
2. Sent him a text message as soon as I ended the call with the assistant and never received a reply.
3. Tuesday, June 9th - Called him and he answered and we scheduled an appointment for the estimate for Thursday
4. Thursday, June 11th (3:30PM) - He called me to tell me he needed to reschedule the estimate appointment, I told him okay, but he ended up showing up on this same day, measured and assured me I would get the estimate soon.
5. Tuesday, June 16th (11:15AM) - Still waiting on an estimate, no call, text nor email from Juan. 5 days is more than enough to get an estimate completed and sent to the client
I am truly disappointed by this because, again, I heard so many great things about Juan and his company. It's sad that I did not get the professionalism that I was expecting.