DiBara Masonry

Shoutout to this awesome team for doing an incredible job on my new driveway!!! From start to finish, they were professional, on time, and their attention to detail was outstanding. You can tell they bring generations of experience. The driveway came out awesome, the quality of the work is topnotch and the entire process was smooth and stress free. If you’re looking for concrete or masonry work done right the first time, I highly recommend them!

Our experience with DiBara Masonry was extremely disappointing. We initially met with Matt to review the plans for our project. He was knowledgeable, professional, and conveyed significant industry experience. We were then introduced to the sales team, who described the project as straightforward and estimated that the work could be completed within 6–8 weeks based on plans that had already been approved by the city. Instead, the project extended to approximately seven months and was marked by persistent communication issues, poor coordination among team members, inadequate project management, and a lack of consistent oversight. After the contract was signed, both Matt and our sales representative became largely unavailable. We were assigned a project manager who was unfamiliar with the approved plans and frequently required clarification on basic project details. When we raised concerns with our sales representative, we were told that project-related issues were outside his responsibility, and we were not directed to anyone else who could effectively address them. Partway through the project, the company hired a new Director of Operations who assured us that existing issues would be resolved and the project would be brought back on track. Unfortunately, communication remained inconsistent, calls and messages often went unanswered, and there were periods of multiple weeks when no work was performed on site. A significant issue throughout the project was the apparent lack of communication between departments. Sales, project managers, foremen, office staff, and accounting frequently appeared to be operating independently, resulting in repeated miscommunications, conflicting information, and a constant stream of redundant calls, texts, and emails. As a customer, it often felt as though we were responsible for relaying information between members of their own team. One (of many) examples: we scheduled a walk through prior to making our final payment. A week later the accounting team threatened to put a mechanic's lien on our house because we hadn't paid yet. Apparently no one was talking to each other within their office. The company also relied on a long succession of subcontractors. In our experience, many arrived on site without a clear understanding of the scope of work and without access to the approved plans. This led to confusion, delays, and avoidable mistakes. Most concerning were incidents that appeared to result directly from lack of oversight. Work performed by the team caused significant damage to our sewer line. On another occasion, concrete was scheduled to be poured over exposed electrical lines that had not yet been reconnected, a situation that could have created serious complications had it not been identified beforehand. We made several attempts to speak directly with Matt regarding our concerns about project quality, management, and coordination. However, we were repeatedly told that he was unavailable or booked weeks in advance, and we were never able to have a meaningful discussion about the issues affecting our project. Based on our experience, the company presented a far different level of organization and oversight during the sales process than what was ultimately delivered once construction began.

DiBara team deserves a 5-star plus plus for the work that they wall that they repaired for us. I have worked with various contractors over the past 30 years, but this is the first time that the process was smooth, on budget, on time and the outcome exceeded my expectations. Our wall was damaged via a car accident driven by our neighbor (please see before and after pictures attached). Early in the process, Renee was quick to provide a high level quote via a zoom call. Then Edgar came to my house to observe the damage and provided a detailed quote. There was a cap on how much the insurance company was paying so Edgar worked with his team to give us additional discounts in order to reduce the amount of money our neighbor would have to pay out of pockets. Their prices were lower than two other companies so the $97 inspection fee was credited. The construction team included Chayan, Francisco, Leo, Gabrino, Joe , Fernando and Juan, and they all were professional, meticulous, courteous and operated safety. Francisco, Edgar and Chayan accommodated the higher quality bricks that we chose without nickel and dime us and our neighbor. The team communicated progress well and cleaned up the area at the end of each day. I feel this company is ethical, provides superior work and services to its customers at lower prices. I definitely will use DiBara Masonry again and will be referring this company to others. Thank you DiBara team!!

I called DiBara Masonry after a vehicle had struck my wall, severely damaging it. They came out, gave me a very detailed proposal for my insurance and took care of the repair in a clean and timely manner. They were able to match the existing stucco perfectly. When I found a few issues with the paint after the job was completed, the DiBara crew stood by their work and came back out to correct the problem. This is my second time using these professionals and I will continue to use them for any further projects on my home.

We have a block fence that was built in the 1940s. A significant crack developed requiring repairs. Matt DiBara came to give us an estimate. He performed a thorough walkthrough with me, described how the crack developed and how he would fix it. Because the fence materials are so old, identical blocks are no longer made. Matt found blocks that are a close match and cut them to the same length as original. He matched the original grout, and the finished product is barely noticeable from the original. Great work at a fair price.