Prime Masonry Materials

I would NEVER do business with this company again. Our experience has been one excuse, delay, and disappointment after another. We first purchased pavers from them. On the day they were supposed to deliver, the company didn't have enough trucks to deliver all our pallets. We actually had to hire our own truck to pick up the remaining pallets. They acknowledged the problem and gave us a credit—but we still have never received the reimbursement check. Unfortunately, that was nothing compared with what happened with our flagstone order. We were extending an existing patio and needed Utah Sunrise flagstone that would match the brown tones of the stone already installed. Their salesman, Danny, CAME TO OUR HOME and personally looked at our existing patio. He knew exactly what we were trying to match. Danny told us they had the stone at their Oxnard shop and asked us to come look at it. We drove all the way to Oxnard, selected the stone, and ordered 185 precut pieces. Most importantly, Danny GAVE US A SAMPLE TO TAKE HOME so we could put it next to our existing patio and make sure the color matched. It matched beautifully, so we placed the order and PAID $27,189. ON MAY 5, 2026. We were told delivery would take 4–6 weeks. Six weeks came and went. I started calling Danny and repeatedly got some version of "I'll get back to you." After approximately TWO WEEKS of chasing him for an answer, I finally called the owner. That's when I was told that the person they had paid to place our order had taken their deposit and disappeared—and WE would now have to get back in line and wait ANOTHER 4–6 WEEKS. So we waited again. After another six weeks, I started calling again. We were told the stone should arrive within about a week. More time passed. While we were finally away on vacation, they sent me a photograph of the stone. I immediately told Danny that it looked WHITE, not brown. He assured me that what I was seeing was just "dust and sunlight." It wasn't. When we returned home, we discovered that the stone was overwhelmingly white—probably 90% white. It looks more like pieces of cut concrete than the warm brown stone we were shown. Then came the final insult: when we complained, we were told that it was the correct stone and there were NO REFUNDS OR RETURNS. Absolutely unacceptable. This isn't a case of a customer changing her mind about a natural stone product. Their salesman came to our home, SAW THE PATIO WE WERE MATCHING, had us drive to Oxnard to inspect the stone, and then GAVE US A SAMPLE TO TAKE HOME AND APPROVE. The delivered material does not reasonably resemble that sample. Had they handed us a sample that looked like what was eventually delivered, WE NEVER WOULD HAVE ORDERED IT. After roughly FOUR MONTHS of delays, excuses, unanswered questions, and chasing people for information, we ended up with 185 precut pieces of stone that don't look like what we selected—and the company's response is essentially that it's our problem. And let's not forget that we're STILL waiting for the reimbursement from the earlier delivery problem. A good company is not defined by whether something occasionally goes wrong. It's defined by how it treats its customers when something DOES go wrong. In our experience, this company has failed at every opportunity to make things right. If you're considering buying from this company, I strongly recommend that you think very carefully before paying them. Photograph your samples, get every representation in writing, keep every text and receipt, and don't assume that the material you approve is necessarily what you'll ultimately receive. I regret doing business with them and would not recommend them to anyone.

Bottom Line: You can not trust anything Prime Stone tells you. I completed a major rebuild of a house and out of the dozens of vendors I dealt with Prime Stone was by far the worst. Their prices and delivery times would change every time I talked to them. If I came close to an order the “price” would increase per the owner. If I wanted to discuss things directly with him, he would be impossible to get a hold of. Also they made me purchase material samples, which I needed to coordinate with my designer- I worked with vendors from SLO to Reseda, and they were the only ones to do that- and they would overcharge for that, supposedly because “customers would take advantage of that privilege” (yeah- makes no sense). They repeatedly guaranteed a full refund when I returned the unused samples. Of course when I returned the samples they would not honor that promise. They said they were mislabeled(?), used(?) , not theirs(?) and were too old (?). Total BS. Worse- when I politely asked to get my money back I was insulted (called stupid and a poor businessperson), asked to leave. When I then asked to talk to the owner I was told they would call the police. I have been a Ventura resident for forty years and this is was my worst ever experience with a local business. Avoid. ? They charged me over $100 for this. ?

Knowingly sold us bad decomposed granite. Manager had been told batch was bad. Had to return heavy bags myself and they gave me attitude. Paid for new batch and they charged $85 for delivery when we live only 3 minutes away. Worker delivering the new scoops wore no mask and needed to borrow our shovel. Prices are high so we expect better products and service. And they don’t seem to treat their workers well either. (The workers loading materials are always polite and hard working.) We try to buy local, but they don’t seem to care about their community.