Empower Electric LLC

March 28, 2025: Casey never came back to finish the outlet. Update: Casey reached out and came back to finish the two other items. One finished, now our generator can be plugged in! The other outlet needs power ran to it, so he will be coming back next week. I hate saying that we don’t recommend Empower Electric because: 1-he was recommended to us by a stellar carpenter that did excellent work for us. 2-he responded quickly as soon as I text him and came out to give us an estimate,a great estimate. 3-he was very personable; my husband is a veteran and Casey is a veteran (& he gave us a veteran discount). 4- he came out and ran electric for when our new hot tub would eventually arrive and the work looked great. He told us he had to come back to finish 3 things, replace an electrical box, and install a generator box on outside of house(not part of the hot tub work) AND hookup the hot tub. We told him we would call him once the tub arrived and he could do all 3 at once. We paid him in full the day he ran the electric (maybe that was our mistake). The day our hot tub delivered, I text him April 9, 2024 with no response. My husband called him and Casey said he’d come on Friday, April 12. He never showed, no call no text from him. April 15 I text him, no response. Then husband called him and Casey text back that he’d come on Wednesday the 17th. He never showed. Then husband called again same day and got an auto response, “wrapping up a job I’ll call you back”. He never called back. April 18, 2024 husband text again and Casey never replied. April 19, 2024 me and my husband both received a text “Hey, I am sorry I will be there shortly today, I got sick”. We asked if he was ok. Again he never showed, no communication from him. April 20, 2024 I sent him a “?” text at 10:38am. He responded to my text at 3:36 saying “tried calling yesterday.. is 10:30 tomorrow ok?” I responded YEP. (Neither my husband nor my call logs showed a call from him.) April 21, 2024 11:37am, he text “Just letting you know, I’m waiting on my wife to get home with the kids. I will get it done even if it’s later, if no one’s home can I get in backyard?”. I told him yes of course. He never showed or communicated anything. At this point we’ve stopped asking him to come back out. It’s sad because we really liked him and his initial work. We really are the easiest clients and people to deal with. We were never mean,pushy or disrespectful because life happens and things don’t go according to plan even for good companies, we get that. We just expected Casey to finish the job both parties agreed to.

Casey shows up and gives us a bid and needs money to buy materials because they’re going up. We released funds to him and then he never shows up. we made several attempts to call him , with many promise he’ll be there and doesn’t show up. I never got my materials he bought with the money he took. We ended up hiring another electrician. The sad thing about this is, he was a friend of our family. If he’ll do this to his friends, trust me he’ll do it to you.

Excellent job all the way around! I made several calls around town trying for next day service. No such luck, lol! Everyone, with the exception of Casey was booked out for two weeks. Casey was here the next morning at 07:30 ready to do the job. I suppose he was here for about 30 minutes before he was finished! We inspected his work for safety and satisfaction. Excellent job! So we now have his number stored on our phones for future business.

On Dec 22, While cleaning my chandelier before Christmas, I managed to unscrew it from the ceiling. Casey came the next morning which was both a Saturday and two days before Christmas. He had my chandelier up in no time and didn’t charge me extra for it being a holiday weekend. Thanks to Casey our Christmas dinner was merry and bright.