Tammy Kraus
On February 6th, we had our septic tank professionally pumped at a cost of $457.60. Just days later, our plumbing became clogged between the two bathrooms inside our home. On February 11th, we contacted Murray Plumbing and Electric to snake the line and resolve the issue.
On February 12th, my husband took time off work to meet the technician, Zac. After explaining the problem, Zac snaked approximately 10 feet into the line, removed some grease, verified that the toilets were flushing, and left. The entire service took about 10 minutes. We were charged the $89 service call fee plus $195 per hour, totaling $284.
Almost immediately after the visit, the clog returned, leaving one of our bathrooms completely unusable. Paying $284 for a service that lasted only minutes and did not resolve the issue is extremely disappointing.
I contacted the company and spoke with Jenny through their call center. I expressed my dissatisfaction and explained that the technician appeared to do the bare minimum rather than fully clearing the line. Jenny assured me another plumber would return and that we would not be charged to make it right.
On February 18th, Ozzie and his trainee arrived. Ozzie was professional; however, we were informed that while the $89 trip fee would be waived, we would still be charged $195. At this point, we had already spent over $740 addressing this problem and still did not have a functioning bathroom.
Ozzie himself stated that the previous technician likely only loosened enough grease to temporarily relieve the blockage, which explains why the clog returned so quickly. We were then referred to Missy, the manager, who shifted the blame to the company that pumped our septic tank — despite the clog being clearly located between the two bathrooms inside our home, not in the septic tank.
We were ultimately told that because the septic tank is now supposedly full again, they cannot snake the line.
This entire experience has been frustrating and costly, with no resolution. We expected thorough service and accountability, especially after paying substantial fees. Instead, we are left with an unresolved plumbing issue and an unusable bathroom.
I cannot recommend this company based on our experience.