Quality HVAC & Electrical

Ok so I had a literal panic attack when I found that my heat wasn’t working in one of thee coldest winters in years. I reached out to Quality via their website and I immediately got a call asking if I wanted to move up to a closer day and he gave me instructions to try to get heat for the night! The next morning a young lady called and gave me my arrival window. 4-6pm….I received a call from Hamilton around 4:30 or so and said he’d be there in 10 minutes. I get so anxious because you never know what you will get with service contractors but Hamilton was amazing very knowledgeable and personable, he wasn’t looking for ways to get over, he was looking for honest resolution and he found the issue and took care of it and made sure my heat was functioning before he left. That is stellar customer service!! I work in service work, managing floor installers and this is what I expect out of my guys and I run a tight ship lol! Thank you Hamilton and the team at Quality!!

Hamilton showed up early , exemplified professionalism right from the start , shared knowledge of the system I never knew before , and completed his job with excellent work habits and pride in his work. Five star workmanship. He is an asset to your Company .

Shawn was great! I’ve had multiple people come out looking for the issue and no one could figure it out. Shawn came out and did it within minutes! I’m so happy he was able to figure this out. I will be in touch with this company for all my needs from now on!

I am very impressed with the professional technicians that installed and commissioned my new Mitsubishi heat pump. Shawn just left after finishing some minor install work. He did a proper commissioning of the unit checking important performance indicators. Shawn is extremely knowledgeable, professional, pleasant and timely. It would be difficult to over state how impressed and pleased with his work that I am. Hamilton was the primary technician on the install. My opinion of him is similar to my experience with Shawn. He was knowledgeable, professional, pleasant and timely. Hamilton is a hard worker who persisted at finding the best installation solution for a difficult existing unit replacement. Frankly, it is a relief to find a team of such high quality professionals in the HVAC industry. I feel very lucky to have hired Quality HVAC and Electrical for my home.