Strada Services

I want to give five stars, but STRATA, the company itself, as of yet, within one years time, had been unable to properly fix our brand new HVAC system, in our newly built home. The only reason I’m giving four stars is because we were very pleased with the diligent and professional work completed today by their technician, Scott. He was obviously highly knowledgeable and took his time diagnosing the problem. Turns out the HVA system was never built correctly from the beginning, but we are happy to know that Strada is extending their warranty in our neighborhood due to these problems. We will definitely be giving them a fair shot at fixing the problems! In the meantime, thank you, Scott, for trying to help our unit function properly!

I was referred to this company by American Home Shield due to a 9-year-old malfunctioning water heater and a dripping bathtub faucet. While the technician himself was very polite and professional, the service process raised serious concerns. The technician arrived and first looked at my tub faucet. He commented that it was “the slowest drip” he had ever seen, took a photo, and did not physically touch or inspect the faucet at any point. I explained that this issue had occurred before and that there was a prior service call for the same problem. We then moved on to the water heater. I shared that my husband had removed the panel and noticed the top thermostat was warm. Again, the technician only took a photo and did not inspect or touch the unit. He then returned to his truck to call American Home Shield, which was surprising since no inspection had been performed. When he came back inside, he stated that AHS would not cover either the water heater or the dripping faucet due to cold weather. When I asked how that determination could be made without an inspection, he was unable to provide an explanation. However, he did have a prepared invoice for approximately $2,000 for the company to complete the work privately. The entire visit lasted about 30 minutes. Given the lack of inspection, the immediate denial of coverage, and the ready-made invoice, the experience felt highly unprofessional and raised serious ethical concerns. I would strongly advise homeowners to ask detailed questions and proceed with caution.

I don’t write a lot of reviews,but I had to come on here and write one for Scott. This guy is awesome,our heat has been working on and off and we were trying to figure out why. Scott took the time to explain everything to me,and also took an extended amount of time thoroughly checking everything to find the problem. If anything goes wrong in the future I will personally be asking for Scott,if everyone was as nice and professional as this guy the world would be a much better place! Give him a huge raise,thank you scott!