Pacific Star Electric Inc

I had work done by Pacific Star Electric to install a NEMA 14-50 plug in my garage for an EV Charger. It's been 2 years since that install and Tuesday morning I woke to the outlet melted out completely and the inside burned out to the point of failure with the charger plug fused to the receptacle. This is not a wear and tear issue, but coming from the inside of the box due to a loose connection during install. Upon contacting them, they were courteous and polite when telling me I am out of luck and offered full price for a replacement as it was "done to code and inspected". I am not the type to complain, it's a shame that I have to post this, but given the circumstances, it seems worth sharing. **Edit after reply. ** Note - that this review is as much about customer service as it is a fault with my installation. There was no offer to help remedy the problem, only an offer full rate new install. As I feel their response to this review mischaracterizes their response to me, the following is the exact response I was given. Also note that it was not a phone conversation, it was a response in email. -- Thank you for bringing this to our attention. We are sorry to hear this happened. -- We definitely recommend that we hardwire your new device rather than use the receptacle location. -- Our warranty period has expired, for this work and you will be looking at our service call rate for our return. -- The charge will be $225 for the first hour followed by $120 each additional hour and roughly looking at $50 in material if we cannot reuse any of the wiring. -- Do you have the new device on site? I can schedule an electrician to come by tomorrow, Friday February 13th if that works for you. I requested to be reimbursed for the previous work, and while I didn't say as much, I would have accepted less even just a slight discount, or even full price if literally any attempt would have been made at support. I was told: -- We will not be reimbursing you for the work or the device. Our work was completed to code and inspected by the city. I am leaving it up to the reader to decide if that's acceptable to them. It's not acceptable to me.

We recently hired Pacific Star to install a new ceiling fan/light and once again they have impressed with their quality service and competitive pricing. David did a great job, very efficient and meticulous. This is the second time we have had Pacific Star in our home and I would highly recommend them.

I have hired this company on multiple occasions. My plugs always seem to stop working. Within a few hours they are there to fix them. Maxwell is amazing and has the best personality. From the moment he arrived he had a smile on his face and did the job fast and efficient. They are definetly my first call when I have electrical problems.