Joseph H
I honestly don’t understand where the positive reviews for this company come from. I have a background in electrical work, and it’s clear they rely on customers not knowing any better.
If I could give zero stars, I would.
It started when I called regarding flickering lights under load in three of our rooms. I’m in Sorrento Valley and saw their high rating, so I booked a call.
Things went downhill immediately.
The first technician, Daniel, showed up four hours late with no notice; I had to call the office myself just to find out if he was still coming. Instead of a proper diagnosis, Daniel’s first move was to try to sell me a $6,000 upgrade to a 200A panel. Keep in mind, this is a one-story house with gas appliances and no EVs—we have never once overloaded our 125A panel. He admitted I didn't necessarily need it for the current issue, but "would eventually."
He moved a few breakers around and started checking all junction boxes for lose connections before he had to go.
The scheduling after that was a nightmare. After multiple reschedules and a month of waiting, they sent a different technician.
This second guy spent half the visit "roasting" Daniel, claiming he was a "commercial guy" who didn't know residential work and insisted it cant be a lose connection. He immediately tried the exact same $6,000 sales pitch. When I pushed back, he spent the rest of the time on the phone with his boss before pivoting to a $2,000+ quote just to replace the neutral bar and breakers. He said he will offer that if he had the parts and he will call be back in an hour. 5 hours later he realized he didn't have the parts, he eventually sent a final quote for $5,499... just to replace my 125A panel with another 125A panel.
Fed up, I called a different electrician. He came out the same day and actually performed a diagnosis. The problem had absolutely nothing to do with the panel. It was a combination of back-stabbed outlets and an overloaded circuit. We split the circuit and pigtailed the outlets, solving the problem once and for all for a fraction of Bright Power’s lowest quote.
Bright Power didn't want to fix my problem; they wanted to sell me unnecessary upgrades. If you aren't familiar with electrical work, they will talk you into thousands of dollars in "repairs" that won't even solve your issue. Eventually they will probably get to the issue but only after you have poured thousands on the other unnecessary upgrades. Go literally anywhere else.