Focused on standby generator consultation, installation, and follow-up service with attention to clear communication and organized job execution.
Clear guidance on sizing and placement, coordinated installations, and attentive communication from consultation through follow-up. Scheduling is described as prompt, with installers arriving on time and working efficiently.
Based in East Syracuse and serving the broader Syracuse metro and nearby Central New York communities.
Services include site assessment and sizing for standby generators, installation of home standby units, coordination of gas and electrical connections, transfer switch installation, and ongoing maintenance and service for installed systems.
Reviews consistently mention punctual appointments, thorough explanations of generator options, and smooth, coordinated installations. Homeowners note courteous crews, clear communication from sales through install day, and tidy work areas. Several reviews highlight accurate follow-ups and prompt responses to questions.
Had an existing generator that decided not to "generate" any more. Called HPS and scheduled an appointment with Zach to determine options for replacement. The unit in question was installed I believe in 2006 and was undersized so I knew a new one was needed.Zach was on time for the appointment (I'm old school, that means early) and we discussed options. Zach is very knowledgeable and after looking at my current install and going over needs and options we decided on a Kohler.Install day arrived yesterday and the crew of Richie, Dave, Chris, and Jason arrived on time(early). It was clear they have worked together before and were all polite, professional, knowledgeable, and pet friendly. They got busy with the uninstall/reinstall and made short work of it as a well oiled team. I am very satisfied with the work performed and the overall purchase of the unit.
Home Power Systems installed a Generac generator at my home. Justin, Chris, Mike and Dave installed it. Zach was the sales associate. They we all on time, professional, courteous and answered all of my questions. It was smooth process and I would highly recommend Home Power Systems. Thank you.
From my first contact with setting up the initial appointment and every interaction thereafter has been extremely professional and personable.Zack was very informative on the different levels of systems, their capacities and pricing. His sales presentation was very comprehensive. His multiple follow-ups were always prompt and accurate.It was 10 degrees on the morning of the installation. Richie, Jason and Chris were right on time with the 8:00 AM start time. Richie was very exact with explaining the operational aspects of the system. The setting of the unit, installation of the new electrical panel and new wiring was done very efficiently given the tight areas that they had to work within.I would highly recommend Home Power Systems to anyone that is considering a home standby generator.
Just had a 18Kw Generac installed. The sales person, Zach was great. Very knowledgeable and available for follow up questions right through installation. The whole crew did a fabulous job. They worked out how to move the placement and hook up gas and electric even though it was not what they had anticipated with prior info. Rich did the key work with placing and setting up the generator, Ian assisted, Woody did the electric. All were efficient, but most importantly informative, answering multiple questions throughout installation. Also they were very neat, cleaning up everything leaving entire area in tip top shape. Rich set me up with the app, walked me through all steps of how to maintain the system. Skilled, thorough, neat, very friendly and accommodating. Thanks guys!
Rich, Chris and Tim did a great installation of my new whole house generator. They were all friendly and courteous. It has been a nice transaction.
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