Albany’s Floor & Decor location offers a large selection of hard-surface flooring and all the materials needed for installation, with staff support for product selection and ordering.
Wide in-stock selection, consistent store hours, and staff who help compare materials and plan projects. Customers note helpful guidance on product choices, layout, and accessories.
Convenient to Albany and surrounding Capital Region communities from 1425 Central Ave.
In-store product selection support, guidance on flooring and tile options, assistance with ordering and pickup, and help matching trims, grout, and installation materials.
Recent reviews frequently mention helpful and knowledgeable staff who assist with tile selection, layouts, and matching installation materials. Shoppers cite clear communication and an easy ordering process. Several comments highlight staff who worked within budgets and explained differences between product options. Mentions of smooth pickup and well-coordinated orders also recur.
We worked with Amelia. She was very helpful in our tile selection, and she is a good communicator. The process was easy, and the install went seamlessly. Would recommend.
Marcus, Brian and Amelia were wonderful. Brian helped us get a good installation plan, Amelia helped us find something attractive and Marcus was awesome getting everything ordered and packed right. Awesome we’ll drive 2 hours for all our contractor purchases!!
Siona was so very kind and so very knowledgeable of the product. She took her time with me, I was her priority, to assure me that I was going to enjoy the product in the room it was being installed in. I will share my experience with others who are interested in the products she sells. Thank you for making this purchase a successful one for me.
As a young couple fixing up our first home, we were lost about what tile would be best for our bathroom layout. Lovonia Mallory absolutely saved the day!! She helped us plan the layout for our entire bathroom and made our color scheme dream a reality. What I appreciated the most was that she wasn’t trying to sell us on the newest or most expensive material, she worked within our budget and truly listened to our ideas. She explained to us the benefits of different types of tiles, helped us plan the grout for each area, and walked us through what we would need in the future. She was the best, 10/10 customer service!!
I want to acknowledge the outstanding service provided by Pro Premier Specialist Marcus Vilano and customer sales associate Lovonia. Both went above and beyond to ensure we had all the information necessary to make an informed decision regarding Schluter profiles and which options were best suited for our specific applications.Marcus and Lovonia took the time to thoroughly explain the differences, advantages, and proper uses of each profile, making what could have been a confusing process incredibly clear and easy to understand. Their product knowledge, patience, and genuine commitment to helping customers truly set them apart.Team members like Marcus and Lovonia are the reason consumers can feel confident shopping at this store. They exemplify professionalism, expertise, and exceptional customer care. They both deserve recognition for the excellent service they provide, and we are grateful for their guidance.Floor & Decor should also work on improving the delivery service currently offered.
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