WNC Floor & Home and Kiba Studios

Kathy Boos on WNC Floor & Home and Kiba Studios

Carpet One had the best variety and highest quality of luxury vinyl choices over the other flooring stores that I visited in Asheville. The installers were fast, detailed and provided quality installation.

Ricky Wright on WNC Floor & Home and Kiba Studios

Great people to work with on pricing. They were 150.00 out of my budget. I spoke with a Dan and 15 minutes later received the new quote and it was a little below my budget. That was great. Thank you so much Dan. Now the best part 3 fellows showed up on time to the minute. Got out introduced their selves as Monroe, Edgar and Emanuel ( God with us ) came in a went to work non stop until 1:30 p.m. they were all so professional, knew what they were doing and so courteous. I think Wrights Carpet ought to give them a raise because not one of them slouched on their work. They assisted each other and the job was done. They put our furniture back, cleaned up all their mess asked if there was anything else they could do. They let me take pictures of the vinyl flooring they put down and I will post them on facebook. This family will spread the word around wherever we go and will tell them to ask for these three gentlemen. Again thank you, thank you MONROE, EDGAR, and EMANUEL. You were all wonderful.

Megan Morgan on WNC Floor & Home and Kiba Studios

I’m beyond pleased with our experience with Carpet One and their installation team.
Selecting a sample couldn’t have been easier. Devin was super helpful in the showroom and communicated frequently throughout the buying, shipping and installation process. She even stopped by during installation to check progress and see how we liked the new floors.
Between their showroom, take home flooring samples, and online digital room visualizer we were able to find the PERFECT floors for our home. It took about 6 weeks from the time we selected flooring to when we got the installation started which is about what we’d expect for a project as big as ours.
We were having 30 year old carpet removed and vinyl plank installed in 2 living rooms, a dining room, a laundry room, the kitchen, and an eat in kitchen area. Removing the carpet, installing the flooring, moving furniture around, and installing thresholds and quarter round baseboards throughout took the 3 man crew less than 2 days and it looks incredible. They went behind themselves three times to check for any left behind screws and tools, they hauled off all old flooring and scraps and the place looked cleaner than it did before they arrived.

We got quotes from other vendors that were comparable to Carpet One but the quality of the product and the warranties far exceeded any other business. Whenever we decide to tackle the flooring in the bedrooms and bathrooms there is no doubt we’ll be contacting Carpet One again.

Phyllis Melton on WNC Floor & Home and Kiba Studios

I am absolutely in LOVE with my new kitchen. Hannah has been such a joy to work with bouncing ideas around. I highly recommend her expertise. Everyone I worked with from cabinets, countertops and flooring has been a so nice and not once did I feel any pressure!! Highly recommend!!

CJ Parsons on WNC Floor & Home and Kiba Studios

A very regrettable choice for a 13K flooring project. We intentionally chose a local company vs the national chain stores for several reasons including supporting local businesses, more personal attention and service after the sale etc.
What we received was far from professional and any of the items I listed above. I could write a short novel on the subject and you can read on after this paragraph for complete details but unless you are interested in handholding and constant supervision and managing your own project you have paid someone else very well for, I suggest looking elsewhere.

Our salesperson was Angel Hyler and as it turns out was also our estimator and project manager all of which she is unqualified for. It started by her sending me several erroneous proposals (always with attached page of legal and their terms) that I had to correct and send back. After I finally got a proposal that actually reflected what we were asking for we paid them 13K upfront and were told it would take 5-10 business days to receive our order and they would call us. After 2 weeks I called to see where we stood for an install date and was passed to Jessica who was in charge of scheduling.

Jessica was unable to locate our order right away and did call me back promptly as promised to tell me for some reason our order was not ordered or in. She placed the order and put a rush on it and found an installer who could install the days after arrival the next week even though we had been told by Angel they used “In House Installers”

The Installers did show up on the day Jessica said and she even called the day before to confirm (good job by Jessica) The Installers were hard workers and polite but did ask me which direction materials to which I replied the way it was figured to avoid shortages. After the first day I inspected the work and they had square cut the quarter round at each termination which is a no-no and not industry standard. I had them correct that the next day and they moved on pretty well from there. Only problem is they did not have enough transition material to complete the job and would have to come back. I told them they could pick up what they needed to finish at Home Depot a mile from here but they had to rely on the office to handle that.

So now back to Angel who calls me a week later to tell me she is ordering what is needed to complete that the installers had reported they were short. Fast forward another week or more I call back and ask for the manager Rhonda or Ed because I’m pretty tired of this whole mess but of course they are unavailable but I do manage to get to Jessica who once again has to put in a rush order and is going to schedule Mitch, their in-house guy to come and complete our job. I did ask her to make Rhonda and Ed aware of my dis-satisfaction with the handling of our job by their company and especially Angel.
She assured me she had emailed both with my concerns.

Mitch showed up on time and after accessing the work made a trip to Home Depot to get what he actually needed instead of what Angel had ordered and as I had tried to tell her weeks ago. He was polite and professional and completed the job. All in all the job looks pretty good but a bit unsightly at the stair spindles where you can see all the dimples in the carpet from all the staples and maybe that is because of our carpet choice but a professional company should have advised us this could be an issue since they did send out Don to measure and take pictures of the whole project and seemed very thorough.

To preempt a response from the company to please contact us with your concerns etc….
I tried several times to go around Angel and voice my concerns but got firewalled off and since Jessica told me she emailed you about this I can only assume you are uninterested.
You have my phone number this job was just done a few weeks ago !