Business ProfileFlooring Contractors in Aurora, Colorado
Carpet Exchange
Carpet Exchange
Carpet Exchange is a flooring retailer founded in 1987, with its Havana Street showroom serving central and southern Aurora. For a free in-home estimate, a Havana-store designer brings samples, measures each room and checks the subfloor before quoting.
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Business Highlights
- Carpet Exchange guarantees its products will meet or exceed manufacturer warranties.
- Carpet Exchange guarantees residential carpet installation for the flooring’s lifetime, as defined by the individual manufacturer’s warranty.
- Carpet Exchange guarantees installations for tile, hardwood, vinyl and granite for one year.
Service Area
Central and southern Aurora and neighborhoods toward the Denver Tech Center; southeast Aurora along the Havana and Parker Road corridors; Cherry Creek State Park, Dam East and Dam West; Hampden, Heather Ridge and Meadow Hills; Saddle Rock, Tallyn’s Reach and Southlands.
Active Business Listing
Carpet Exchange is one of 12 flooring contractors ProsGrade lists in Aurora, Colorado.
Active
Public local listing
Listing details
8 services listed, including Carpet, Hardwood and Luxury vinyl. Open 7 days a week. 161 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Carpet Exchange compares with the other 11 flooring contractors on ProsGrade in Aurora, using public Google ratings and review counts.
- Has more Google reviews (161) than 9 of the 11 other Aurora flooring contractors on ProsGrade.
Services Covered
8 services- CarpetPlush and patterned; Smartstrand, nylon, wool and polyester.
- HardwoodAsh, walnut, oak, hickory and maple.
- Luxury vinylWaterproof luxury vinyl plank.
- TilePorcelain and natural-stone tile.
- Laminate
- Area rugs
- CountertopsGranite and quartz.
- Flooring installationFor products purchased at one of its Colorado stores.
Reviews
What customers say
Customers praise helpful, knowledgeable staff who showed them flooring options, and several describe their installations positively; one customer notes that an installer made special cuts on difficult stairs. A different customer reports that installers missed a closet, threw old carpet from a second-floor window, and that the office manager did not return a call; someone else completed the entry closet a week later.
Customer Reviews
Brett K
This was our second time to purchase carpet from these folks, and it was a great experience. So great, in fact, that I wish other businesses would follow their model. Prices were posted on the displays (this was not the case at 2 other places we visited). The staff was helpful, but absolutely zero sales pressure. They scheduled on our timeline, showed up when promised, did a quality install, even saved us a few bucks after the measurement was complete. Cameron helped us, and was great. I'd absolutely buy from them again.
Leemen Liley
I shopped at the carpet Exchange at 2121 S. Havana St. in Aurora, the person that helped me was Kim Reiter . She was very knowledgeable and took the time to show me several options until I found what was right for me. It was a simple and smooth process. Thanks Carpet Exchange
Steve Graves
Kim at Carpet Exchange was super helpful. She showed us a lot of options and answered all our questions. She was easy to get a hold of while we were working through the process. Very knowledgeable.
Andre and team did the install. Outstanding job! We had pretty difficult stairs that were initially covered with carpet. He had to make lots of special cuts, and he did an amazing job!
If you are needing flooring, this group is top notch! Thank you all for making our stairs looking like new again!
W. Roger Acierno
Salesperson was good and was very helpful. The carpet installers were not good. They missed one of my closets for carpet installation and wanted another $250.00 to come back to install it. It turned out that the measuring person from Carpet Exchange missed the closet also and they tried to blame me. I never even saw the measurements page of carpet installation. Also I live in a 2nd floor condo and the installers were throwing the old carpet trash out of my window down to the garden and sidewalk below. Very unprofessional! When I asked to speak to office manager about closet issue, she would never call me back and just ignored my issues. It took a week for salesperson to find someone else to finish installing my carpet in the entry closet.
I used Carpet Exchange in Aurora many years ago and they were great, but now this particular location is terrible and I will never use them or recommend them again. Terrible management!
Sue
I had a great experience with Carpet Exchange installing carpet for my home. Kim amazing she is very professional and always on top of her work returning calls and Emailing!
The carpet beautiful and installer was professional. Definitely I will go with them again.
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Frequently Asked Questions
How long can Carpet Exchange installation scheduling take?
Scheduling for a typical installation ranges from 1 day to 3 weeks, depending on the material and in-stock inventory.
Does Carpet Exchange include padding with carpet installation?
No. Carpet installation does not include padding.
Does Carpet Exchange offer financing?
Yes. Financing is subject to credit approval, and minimum monthly payments are required.
What repairs does Carpet Exchange exclude from its installation guarantees?
Carpet Exchange says its guarantees do not cover repairs caused by flooding, improper cleaning, or repairs homeowners attempted themselves.