Austin's Floor Store - Burnet

We just had our carpet replaced on the first floor with LVP from Austin’s Floor Store. Diego was really great to work with. He helped me choose a price point I was happy with and showed me the colors that would modernize our space. I’m very pleased with the quality of their work, which is also guaranteed for two years. We had been splitting hairs, comparing Craigslist floor guys and cheaper plank, but in the end, it wasn’t that much more expensive to go with a more reputable company. This was a very easy process and we are content and happy. Two thumbs way up.

I can’t say enough great things about Diego and the team at Austin Floor Store. From start to finish, the entire experience was smooth, professional, and stress-free. Diego was knowledgeable, patient, and took the time to answer all of our questions, making sure we felt confident in every decision. The craftsmanship and attention to detail truly exceeded our expectations. The floors look absolutely amazing and completely transformed our home. The team showed up on time, worked efficiently, and treated our home with care and respect throughout the entire process. If you’re looking for quality work, excellent customer service, and a team that genuinely takes pride in what they do, I highly recommend Diego and the Austin Floor Store. It was truly a pleasure working with them!

We used Austin Floor Store for vinyl and carpet in our home. I cannot recommend them highly enough for the entire process. When picking what we wanted they had wonderful options for each thing we needed. Diego did a great job advising us options that work together and stayed under the budget we had set. Diego also was an amazing communicator about issues then the carpet we wanted ended up being discontinued. He still managed to get what we wanted despite the issues with the manufacturer. He in particular was great to work with to get the materials we wanted that were good quality and affordable. When it came to installation the teams were also amazing. They managed to get the entire house done in two days despite it being an old house that presented challenges when the old flooring was removed. They managed to install perfectly on a very difficult curved staircase. Our home looks amazing as they paid attention to all the tiny details at the edges and transitions between rooms. We loved our experiences with this company and will enjoy our floors for years to come.

Best floor store in Austin (trust me I quoted all of them)! Tori and the team are all an absolute pleasure to work with and worked so hard to find quality solutions within our budget. Tori went above and beyond to source the specific materials I was looking for - even though they didn’t have wool for me to look at at this location the first time I stopped by, the next time she made sure there was a full rack of 100% NZ wool for me to choose from. We re-did our full house with Austin Floor Store and couldn’t be happier. She walked us through choices and educated us on the differences between types of wood floors, wool carpet, and helped us customize every step of the process down to taking us to the shop where they wrap the sides of our stair runners so I could pick out the perfect binding type / color. By the way - they are the only store I quoted out of 6 (!) that didn’t give me a hard time about doing a stair runner or say they couldn’t do it. They hand cut it at our house and installed within a couple weeks. While other stores in Austin were hard to get responses from, Tori texted back to any question immediately and made our decision so easy. When we switched our carpet choice from a 12’ to 13’ option, she drove 30 minutes again to our house to re-measure and make sure she was ordering the least quantity we needed. She let us pivot the wood area we selected SAME DAY (we added a mud room that I’d thought would be tile)! I could write so much more about all the hoops she jumped through for us but just want to make sure everyone knows, this is the place to get your floors!!! We’ll be doing tile and rugs with her next :)