Matt's Professional Flooring LLC

I used Matt’s Professional Flooring to refinish the original heart pine floors in a downtown Catonsville house we renovated before listing it for sale, and the results were excellent. Matt’s crew was professional, experienced, and clearly knew what they were doing. In addition to sanding and refinishing, they had to repair and patch several areas, and everything blended seamlessly when finished. The floors completely transformed the house. I would absolutely use Matt again on my next renovation project in Catonsville and wouldn’t hesitate to recommend them.

Matt did an awesome job restoring the floors in my condo in Mt. Vernon. I had no idea they could look this good! They turned out amazing. He was super prompt and professional in his communication, sending videos and pictures along the way. His pricing was really fair. Even after I paid, he came back a week later to fix a few small things. I highly recommend Matt to anyone who needs help with hardwood flooring! (Pictures: 1st 2 photos are floors prior, 3rd photo is Matt showing me stain options, next photo is 1/2 the floor with 1 coat of sealer (He added several coats), and the last 2 photos are finished floors!)

At the time of this review, it appears Matt may not be operating as a legal contracting business. Maryland's public business records show that "Matt's Professional Flooring LLC" is in forfeited status and not in good standing. We believe he is NOT LICENSED as we have been unable to locate any active contractor Maryland Home Improvement Commission (MHIC) license under Matt's name or his company's name. When we asked him directly for a license number, he refused to provide one. Based on the information we received from MHIC and the State, our understanding is that he is not legally authorized to perform home improvement work in Maryland while in this status and without a valid MHIC contractor license. Before we knew any of that, we hired Matt to sand and refinish the hardwood floors in our home, and both his written estimate and text messages specified a Bona Traffic HD water-based finish system with three coats as well as filling the bigger cracks. After the job, the floors were not at all as expected. There are spots and blotches on the stairs, multiple cracks not filled and those that were filled were done incorrectly, ripple marks in some areas that we are told were from poor sanding technique, and the finish has started to peel just two weeks post application. We waited a full ten days to move into or walk on the wood floors (aside from gentle walking in socks to inspect the floor). Matt assured us we could walk on and move in sooner than that, but we waited to protect the finish. When we asked what products were actually used, Matt texted that he used Bona Mega and Bona Traffic Go. When questioned why it was not the agreed upon "HD" product, he said Traffic Go was essentially the same as Traffic HD. After speaking directly with Bona, we were told that Traffic Go and Traffic HD are different products and that the system he used does not meet the manufacturer's Traffic HD specifications. Two independent licensed flooring contractors have since inspected the floors at different times, after Matt said he was finished and then again after he applied a second coat of Go. Both flooring companies separately (and without knowledge of the other) described the work as substandard and incomplete, recommending that the floors be completely re-sanded and refinished. We contacted Matt to request a refund, but he declined. He has insisted that our complaints are only because we don't like the color. While I was disappointed in the look of the stain (and took responsibility for that choice), that is not the basis for our refund request. To refute that claim, we explicitly offered that instead of a refund, he could pay a licensed flooring contractor to redo the floors **using the exact same stain color**, as long as the work was done correctly with the proper Traffic HD products so that the finish would be durable and as expected. He did not respond to that offer. Our concern at this time is the legality, quality, and correctness of the work and materials, not the stain color. EDITED TO ADD: even in his reply to my review, he is ignoring that we are offering for the floors to be redone *in the same color* - this is NOT about the finish color. It's that he was not a licensed contractor and did subpar work. Another concern is that he also insisted that we pay via Venmo "friends and family" and refused to accept the "goods and services" option, which reduced the normal transaction protections consumers usually have. Despite our better judgment, we conceded to this payment method due to Matt's pressure and mention of the contract and comment about how everyone else has never had an issue with it. He further required final payment before finishing the work and did not do a walk through with us to identify any concerns. This review reflects our experience. Anyone considering this business should, in our opinion, independently verify its current status with the Maryland State Department of Assessments and Taxation and confirm the contractor’s MHIC license directly with the State before hiring. EDITED TO ADD PHOTOS.

We had a small hardwood finishing job and were having a hard time finding anyone willing to take it on at a reasonable cost. Matt came through for us and we’re so glad he did! He was punctual, easy to communicate with, and really helpful throughout the process. His team was friendly, professional, and did beautiful work. The floors look amazing and we couldn’t be happier with how everything turned out. Highly recommend!