Local flooring showroom providing product guidance and coordinating installation for residential projects, including LVP, laminate, and carpet.
Customers mention clear communication during product selection and careful installation on completed projects. The team is noted for being patient with choices and providing updates throughout the process.
Carson City and nearby neighborhoods.
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Flooring product selection, in-home measurement coordination, and installation scheduling for options such as luxury vinyl plank, laminate, and carpet.
Reviews frequently mention attentive help in the showroom and communicative project updates. Many note precise, careful workmanship from installers, especially on LVP and carpet projects. Pricing and scope appear straightforward for most jobs, though one review describes delays and coordination issues during a larger remodel. Overall sentiment trends very positive with appreciation for courteous staff.
I ordered luxury laminate flooring for our entire home from Desert Design Carpet One Floor & Home in Carson City, NV. Ashley made the process easy and kept us updated. Claudio was friendly and professional. He went above and beyond to assist us without hesitation!
We had a fantastic floor installer in Randy. He is very meticulous in what he does. He installed our floor to perfection and accuracy. Randy is very knowledgeable with the flooring and how to put it together and made our home beautiful. He also is easy to talk to and understand. Thanks so much and keep doing the wonderful work!
Terrible experience in Carson City. Started a kitchen/bath remodel in Oct, didn't finish until Apr. They would start work, then send the guy to another job for several weeks before coming back to continue work. Initial oversights/measuring mistakes from the get-go but Desert Design never took responsibility, always pointing the finger to others. Example, we paid the plumber a lot of money to move the toilet 3 inches, but DD measurements were off and the 3 inches were unnecessary. The kitchen remodel was the worst. The cabinet install wasn't level, so the granite guys couldn't install granite. When they finally did, the top drawers scraped against the granite. The crown molding had to be installed 3 times - each time DD would call, excited to find out if we were happy with the results (they worked out of Lovelock and were not onsite to review the work), but there were gaps between the crown and the ceiling everywhere, weird inserts that didn't make sense, drawers and cabinet doors were uneven. Other contractors we had working for us, not affiliated with DD, were in disbelief and would privately point out things that concerned them. We asked for the owner to get involved many times. At one point she agreed to drive out to Carson from Lovelock but then had to cancel because her kid was sick. She agreed to send her assistant and facetime, however the Facetime never happened. We finally had to get the contractors board involved because the owner thought we were being too picky and was annoyed that she had to drive out from Lovelock to deal with it. I don't think that not wanting gaps in the crown molding, scraping drawers, and uneven/un-level cabinet drawers and doors is being picky, especially when you have invested over $100k.
This review is long overdue as Josh and the Desert Design Carpet One Floor and Home Team are all well deserving of the highest accolades. Worked with Josh several months ago to select a carpet sample that currently matched two other rooms. Josh was fantastic and very precise re: his helpful suggestions which led to careful decision making. Josh was very patient and put a tremendous effort into the job. He had an excellent eye in helping with the matching and selection of carpet. Josh is very professional, detail oriented, and very conscientious. I want to personally thank Josh and the entire Desert Design team for doing such an outstanding job. For all of your custom interior design: High Recommend Desert Design!
I recently had the floor done in the gym room of my home and couldn’t love it more! I went with a blond oak herringbone LVP and it looks gorgeous. Thanks to Josh who helped me find exactly the floor I was looking for and Randy the installer who is so knowledgeable and is great at what he does!
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