Business ProfileFlooring Contractors in Charlotte, North Carolina
Carolina Wood Flooring
Carolina Wood Flooring
Carolina Wood Flooring sells flooring and related materials in Charlotte, with wholesale and retail options. It began as Carolina Floor Covering in 2008 with a small selection of premium hardwood.
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Business Highlights
- The company lists a lifetime residential warranty and a commercial warranty of up to 20 years for LVP/LVT.
Service Area
Based in Charlotte.
Active Business Listing
Carolina Wood Flooring is one of 12 flooring contractors ProsGrade lists in Charlotte, North Carolina.
Active
Public local listing
Listing details
7 services listed, including Solid wood flooring, Engineered wood flooring and Laminate flooring. Open Monday to Saturday. 80 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Carolina Wood Flooring compares with the other 11 flooring contractors on ProsGrade in Charlotte, using public Google ratings and review counts.
- One of 12 Charlotte flooring contractors on ProsGrade.
Services Covered
7 services- Solid wood flooringHand-scraped and wire-brushed hickory.
- Engineered wood flooringMultilayer boards with natural-wood top layers such as oak, ash, walnut and teak.
- Laminate flooringEIR AC-5, 14 mm × 195 mm × 1,215 mm.
- Luxury vinyl flooring8 mm WPC, 20 mil, 9 × 60 in, with IXPE pad.
- Wall panelingAcoustic panels, including a 120 × 24 in natural oak option.
- MoldingWhite oak stair treads.
- Flooring delivery8 a.m.–4 p.m.; unavailable to locations more than 1 hour and 30 minutes from the store.
Reviews
What customers say
Several customers praised the flooring selection and staff help with choosing materials, and one customer noted prompt phone and email replies. A customer reported engineered hardwood scratching under very light traffic and said the business did not stand by the product.
Customer Reviews
Sveta Kachula
We recently purchased our luxury vinyl flooring from Carolina Wood Flooring and couldn’t be happier with the experience! The flooring itself is excellent quality and looks beautiful in our home. Andrew, our sales representative, was incredibly helpful and made the entire process smooth and stress-free.
Carolina Wood Flooring offers a wide selection of styles and top-quality products, and we highly recommend them to anyone looking for new floors. Great service, great options, and great results!
Bryan Tapper
Purchased roughly 1,800 sq. ft. of quality (north of $3/sq.ft.) engineered hardwood floors. Was installed by a professional. I’m very experienced nothing but headaches from all of the scratches that are building up because of very, and I mean very, little traffic on these floors. I’ve tried to resolve it with the customer service team there, but they are trying to find excuses as to why they are getting scratched so easily. For those concerned buyers, feel free to ask me for pictures as proof. This company does not stand by their products. Extremely dissatisfied never again customer??????
Curtis Stone - The Realtor
I used Caroline Wood Flooring to self-install 400 sqft of oak flooring throughout my house and their customer service, selection, and prices were unbeatable. I even returned months later for a couple scrap pieces and they were able to set me up without any hassle. These guys are an easy recommendation for any flooring project :)
Gina M Keniston
Since I live in out-of-state, my interaction with the staff at Carolina Wood Flooring was by phone and email. They always took time to answer my calls and emails promptly. Roman G. was our main contact person; he listened to my concerns about payment and shipping without getting annoyed :) He offered various options that made me comfortable enough to move forward with the purchase. The product arrived in good shape and the full, correct order. I just wish installing the flooring would be as fast and easy as ordering it was...!!!
Michael Carpenter
Went to CWF to purchase a variety of wood flooring to make an accent wall in my living room. Everyone was very helpful in assisting me with picking out the different types of flooring need for my project. I am very please with the quality of the wood.
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Frequently Asked Questions
What preparation does Carolina Wood Flooring require before a floor is installed?
Its policy calls for flooring to acclimate in the installation area as directed by the manufacturer. The buyer or installer is responsible for checking moisture in the flooring and subfloor before installation.
What flooring items does Carolina Wood Flooring exclude from returns?
Its policy excludes opened, damaged or dirty flooring boxes, odd lots, closeouts and special orders; it also excludes vinyl flooring and returns after 30 days.
How does Carolina Wood Flooring handle an inaccessible delivery?
The business says customers receive a notice an hour before delivery. If the driver cannot access the property, its policy allows a 15-minute grace period before the customer needs to reschedule.
How long can material stay in Carolina Wood Flooring’s warehouse?
The warehouse policy allows material to remain there for up to two months. The business says it takes no responsibility for material after six months.