Business ProfileFlooring Contractors in Cincinnati, Ohio
Floor & Decor
Floor & Decor
Floor & Decor is a hard-surface flooring retailer with a store in Cincinnati. Founded in 2000, it offers free design consultations.
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Business Highlights
- Floor & Decor describes the in-stock hard-surface flooring selection at each store as the largest.
- Floor & Decor says it sources products directly from manufacturers or quarries worldwide.
Service Area
Based in Cincinnati.
Active Business Listing
Floor & Decor is one of 9 flooring contractors ProsGrade lists in Cincinnati, Ohio.
Active
Public local listing
Listing details
9 services listed, including Tile, Stone and Wood flooring. Open 7 days a week. 840 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Floor & Decor compares with the other 8 flooring contractors on ProsGrade in Cincinnati, using public Google ratings and review counts.
- Has more Google reviews (840) than 7 of the 8 other Cincinnati flooring contractors on ProsGrade.
Services Covered
9 services- TilePorcelain, ceramic, glass and mosaic tile; porcelain pavers and XL slabs
- StoneMarble, travertine, limestone, basalt, slate, mosaics, thin brick and pavers
- Wood flooringSolid and engineered hardwood, bamboo, unfinished hardwood and cork
- Laminate flooringWaterproof, water-resistant, extra-long-plank and attached-pad options
- Vinyl flooringLuxury vinyl plank and tile; hybrid resilient flooring
- Installation materialsGrout, mortars and thinsets, underlayment, adhesives and tools
- Design servicesFree appointments in store or virtually
- Flooring installationThrough partner Installation Made Easy
- Pickup and deliveryStore pickup; delivery options vary by location
Reviews
What customers say
Customers praise staff patience, helpful answers and guidance through product choices. One customer described a designer working from contractor-provided bathroom dimensions to determine how much flooring was needed and help through tile mix-ups; a customer from a professional renovations company said a staff member made special orders easier.
Customer Reviews
MAE SYSTEMS, LLC
As a Professional Renovations company, we often find ourselves scrambling to make changes in order to accommodate our clients. This time the client was my wife and owner, without the handholding Rosario performed on numerous trips I would probably be on anxiety medication (LOL). HE single handily brought style, functionality and constructability to her ever changing design model and even made special orders a breeze.
This was the second time he personally took care of a client. A very experienced 88 years young, decorated Naval vet just loved Rosario, his attention to deal NORMALLY ISN'T FOUND IN THE YOUNGER WORK FORCE, accounting to her.
GO see Rosario for a pleasant experience!
be H
I love the selection and the Ridge store representative, Joy, gave superb customer service!! She was very helpful and was able to get answers to all of my questions. She was also very patient with my indecisiveness .Thank you, Joy!
Brittana G
Chris, the Pro Services Manager at Floor & Decor, is exceptional. His patience, expertise, and genuine willingness to help set him apart. He took the time to walk us through every detail, answered all our questions thoughtfully, and made the entire experience seamless and stress-free. His customer service is truly top-tier, and Floor & Decor is lucky to have him.
Gina Johnson
Chris at Floor & Decor provided truly exceptional customer service. From the moment we started working with him, he was knowledgeable, patient, and genuinely invested in helping us make the right choices. He took the time to answer every question, offered thoughtful recommendations, and made what could have been an overwhelming process feel easy and stress-free. It’s rare to find someone who combines expertise with such a great attitude and attention to detail. Chris is a huge asset to Floor & Decor, and we’ll absolutely be back because of him.
Quynh Tran
Amazing experience! Joann is an amazing designer! She worked with me on the floors I needed for my bathroom. Told her the dimensions the contractor gave me and she figured out what I wanted and what looks good. Then told me what I needed or how much I needed. There were some mix ups with the tiles but she helped from beginning to end. Amazing staff and customer experience. Highly recommend!!!
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Frequently Asked Questions
How does a Floor & Decor design appointment work?
A designer gives product recommendations during a guided walk-through of the store. Customers can take samples home or request a project quote.
What should customers prepare for a Floor & Decor design appointment?
Floor & Decor recommends bringing project-space photos, measurements and inspiration pictures.
What should be cleared before a Floor & Decor delivery?
Access should be clear of personal belongings, furniture and cars. Drivers do not move customer furniture or personal belongings to create access.