Carillon Rug Gallery & Floor Center

It has been years since we’ve used Carillon to clean a cat soiled rug of great value, also a smaller rug that was soiled. This visit was to inquire about fringe repair from foster Labrador that had chewed quite a bit. Charles has been there 30 some years and Lucy, the woman who works on fringe and restoration (22years?) are both wonderfully professional. I had a coupon for another rug restoration and cleaning company that not only was not at the location listed on their postcard, but was irritating in their pursuit of business which turned out to be over the price that I paid at Carillon unless I used a 30% off coupon which Carillon had already offered to match! Even then the difference was only five dollars so I didn’t bother. When my husband and I went to pick up the finished rugs, Darian, who has also worked there a LONG time gave us a tour of the processes rooms and showed us to the front office to look at new carpets, Kim, who has frequently answered the phone and whom I directed payment information over the phone to when I dropped off the carpets, was terrifically informative about the business in general. I would have no hesitation in the future and just make Carillon our first and only stop when we need another rug cleaned or restored.

This is the second time in 5 years that I have made a significant carpet purchase from Carillon on Ft. Harrison. (The second time was necessitated by the 2024 hurricanes.) Again, their service was amazing. Professional, friendly, and transparent in delivery times and what to expect, including what is needed to prepare for the install. The product is beautiful and high-quality and the installation was professional and exact. I had used another carpet floor center before and both product offerings and installation services were inferior. I highly recommend Carillon Rug Gallery & Floor Center on Ft Harrison.

I cannot recommend Carillon Rug Gallery & Floor Center highly enough! From start to finish, the entire team demonstrated exceptional professionalism, customer service, and attention to detail, making the process of selecting and installing our new carpet an absolute pleasure. A special thanks to James Cox, who guided us through the different carpet options with expertise and care. He truly understood what we were looking for and made outstanding recommendations that perfectly matched our needs. The carpet we chose feels like walking on clouds—it’s so soft and plush! James's professionalism and knowledge stood out, and we couldn’t be happier with our decision. We also greatly appreciate Tyler Rice, who coordinated the installation schedule and kept us informed every step of the way, even after two hurricanes delayed the timeline by a month. Despite the challenges, the timing turned out to be perfect, thanks to his exceptional communication and commitment to our project. A big thank you as well to Kim Mariani, who made the payment process seamless and stress-free, and to Nick, the carpet installer with over 23 years of experience. Nick’s craftsmanship is second to none—he spent quality time ensuring the carpet was installed flawlessly and provided clear post-installation instructions. His dedication and attention to detail truly made the difference. If you're in the market for high-quality carpet and outstanding customer service, look no further than Carillon Rug Gallery & Floor Center. This team goes above and beyond, and I highly recommend them for all your flooring needs!