Germantown flooring showroom providing product selection, measurements, and installation coordination for residential and light commercial projects.
Local showroom guidance with side-by-side product comparisons. Coordinated measuring and installation to streamline scheduling. Options for different budgets and traffic levels, including pet-friendly and moisture-resistant surfaces.
Germantown, Collierville, Memphis, Cordova, Bartlett, and surrounding Shelby County.
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Product selection, in-home measurement, material ordering, and installation coordination for carpet, hardwood, laminate, luxury vinyl, and tile. Assistance with stair runners, area rug binding, and flooring for residential and light commercial spaces.
Reviews mention smooth selection support and neat, timely installations, with several customers praising clear guidance in the showroom. There are also reports of communication gaps, including delays and missed follow-ups on estimates. Install crews are frequently noted for cleanliness and leaving spaces tidy. Experiences appear to vary by salesperson and project.
My home looks great. A wonderful installation team they did a great job and cleaned everything up. Michelle was the best to work with. She took good care of us. I highly recommend Kaiser Flooring.
Pathetic.Ghosted by their salesman Clark.Went into the showroom to pick out tile samples and had to wait four days for them to come out for an estimate. And that was fine.What WASN’T fine is when Clark ghosted us after measuring and promising an estimate and ignoring our phone calls and messages we left with someone else in the showroom.Pitiful customer service. I wish I had read their Google reviews before going into the store in the first place. Many similar stories in their negative reviews, and many mention Clark by name! Quite the sorry track record.We ended up purchasing nearly identical tile at Lowes for a much lower price and found a local installation company who did an incredible, fast, and affordable job while we are “STILL” waiting for either the store or Clark to return our multiple phone calls!PASS on this place! Kiser stinks.
Great guidance in choosing our carpets. Michelle helped us pick a great product for our needs, got us measured quickly. Installation was scheduled quickly and completed neatly. Super impressed with how simple the process was - wish I hadn’t taken so long to replace my carpet! It looks amazing!!
Working with Kiser’s was so much worse than we could have feared. Specifically, Michelle was unprofessional, and she disappointed us consistently throughout the process. She mis-measured our home, ordered the wrong carpet, failed to communicate on countless occasions including when we had prepared our home for installers that were not coming, and was completely unapologetic for these many errors. I wish I could tell you how everything turned out, but after five days of attempted carpet install (which have significantly imposed on our lives) we are still without our carpet.
Dear Clark Sims, I just wanted to thank you and your team and installers for the great work on the flooring and carpeting, I love how it all looks and turned out.You all were great working with and putting up with my constant questions.I will highly recommend you and your company to friends and neighbors. ( one of which already took my suggestion to contact Kiser and got his new carpeting, who may I add, was also very pleased.)Thanks again Clark and please pass on kudos to Morgan and his team who installed our laminate floor and Robert’s team who did our carpeting. Good job one and all.Jan Allen
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