Exclusive Floors

When we had to undertake significant renovations after some water damage, Kyle and his team were the one bright spot in an otherwise chaotic six months.

Kyle helped us make an excellent material selection that has been perfect in our pet friendly home. He walked us through every step of the estimation, planning, and installation while maintaining exceptional communication. He cheerfully accommodated the schedules of other contractors dealing with the flood, including significant unplanned delays. He was a real pleasure to work with.

The craftsmen who did the actual installation were efficient, professional, and most importantly produced top-notch work. We couldn't be happier with the quality of the final product.

Thanks to everyone involved!

I recently had the pleasure of working with Exclusive Flooring, and I couldn't be more impressed with the entire experience. From the initial consultation to the final installation, their team was professional, knowledgeable and attentive to every detail.
They offered a wide variety of high-quality flooring options, and helped me choose the perfect one to match my style and budget. The installation crew was punctual, efficient, and left the space spotless when thy finished. Most importantly, the end result looks absolutely stunning - the craftsmanship and quality speak for themselves.
If you're looking for excellent customer service, fair pricing, and beautiful results, I highly recommend Exclusive Flooring. They truly go above and beyond.

Lorraine

Delays. Lack of consultation. Inadequate communication.
The floor installer didn't consult with us about issues and ended up messing up. In trying to restore the damaged floor, he applied glue adhesive, leaving a gap and visible glue between the installed piece and the neighbouring boards.
When we asked for rectification, Exclusive Floors suggested a cosmetic fix (i.e., re-gluing or using a "filler") — an unprofessional and superficial, bandage cover-up of an error that could've been prevented if they consulted with us from the outset.

Huge thank you to Cara and the team at Exclusive Floors Coquitlam! Cara understood the assignment, she is knowledgeable and didn’t talk down to me, gave me clear answers, set clear expectations, and put together an accurate quote. The installation team (Matt and his partner) were AMAZING! Careful and respectful of the freshly painted space - thanks guys!

We recently purchased a new home with carpets on the second floor that possibly ?date back as far as being original (38 years!). We wanted to change them ASAP so we reached out to Exclusive Floors and were put in contact with Zac.

Zac made arrangements for us to go in to the retail store where we met with Rowena, who helped us pick out some carpet samples. Zac came over and took all of the measurements and answered a ton of questions I had so he could give us an accurate quote for the job. Zac had some great ideas that made a dramatic improvement to the look and feel of our home. One of his suggestions was to redo the bottom step of our staircase and box it out all the way to he wall. We hadn't thought of it, but we did it and it looks amazing!

I was really happy we were quoted "a la carte" style and could pick and choose what we wanted to have done. It was so helpful to have a quote for the whole job, but be able to remove items that I could do myself to save some money. Zac was very patient with me as we emailed back and forth about boxing out the step and the installation of the spindles for the handrail. He provided a lot of information for me that helped me decide how to proceed with our complicated install. I'm a pretty handy guy so I opted to do everything but the carpet installation myself.

Our installers were Eddie, Robin, and Ben. They arrived the morning of the snowstorm at 8am and worked a long hard day until 6pm and got everything finished! We had carpet installed in three rooms, a hallway, and a staircase, and were so impressed they were able to get it all done in one day! The install went pretty smoothly and the carpets look incredible! There were a couple minor flaws in the carpet, but Eddie and Robin came out the next week and revised everything well beyond our satisfaction. They took such pride in the quality of their work and wanted to make sure the install was up to their standards and that we were happy with the installation.

Everyone we dealt with at Exclusive Floors were so friendly and professional and did an excellent job! The quote was a little higher than some of the competition but based on the service we got from Zac and Rowena and the positive reviews online, we decided to go with Exclusive Floors because we knew we would be well taken care of. We were not disappointed, and you won't be either! We will definitely use Exclusive Floors in the future for our flooring needs when we renovate our kitchen, bathrooms, and the main floor.