Floor Covering International of Southeast Dayton

I want to thank James, Eric and the team for replacing my floor within the time frame needed. James kept me updated throughout the entire process and I couldn't be more pleased with the outcome. The team did a wonderful job and my floor looks beautiful. I would highly recommend Floor Coverings International to my friends and neighbors.

Even though I was informed that it would be an estimated 4 days to complete the floors in my small house, I quickly learned why. The installers assigned to my house would show up late and leave very early, only working 3-4 hours per day the first 3 days. On day 3, they completed my very small, but only bathroom. They had stated originally that they would re-set the toilet, but instead I received a call that they were having difficulties re-setting my toilet because the flange was broken and leaking. They told me to call a plumber, they were leaving. I was working at 2:00 when they called and had to drop everything to begin calling plumbers to find one that could fix it that evening. It cost over $500 unexpectedly for emergency call and it wasn’t a broken flange. There was nothing wrong with it other than it being old. After I sent complaint to the owner that same evening, they had the nerve to contact me the next day claiming the plumber didn’t repair correctly. They didn’t have any facts, just info from ChatGpt and an installer with a bruised ego. The attached photo was how the bathroom was left. The unsealed hole in the floor, allowing gases, etc. into the house and the toilet sitting on cardboard. They needed to stay until after 7:00p on day 4 to finish. My granddaughter and I had to wait until they left and I cleaned up after them for the 4th night in a row before we could eat dinner. Outside of the scraps and trash left behind, the final product was pretty good.

What an outstanding testimonial! Here's the review rephrased slightly for emphasis: "Best cold call I ever made! We are beyond thrilled with the exceptional service provided by Mr. Eric Curtis and Floor Coverings International of Southeast Dayton. From the initial estimate to the final installation, everything was seamless. Mr. Curtis came to our home, patiently listened to our unique requirements, and provided valuable suggestions. We had specific needs, like moving large furniture and reinforcing the floors to securely carpet the stairs, and he delivered on all fronts. What impressed me even more was how flexible Mr. Curtis was. I found a carpet type he didn’t have in his samples, but he worked directly with the carpet providers to install exactly what I wanted. The installer, Richie, deserves a special mention—he was punctual, professional, and went above and beyond to ensure our furniture was returned to its rightful place. We went through estimates from seven other carpet and luxury vinyl flooring providers, and while Floor Coverings International wasn’t the cheapest, they also weren’t the most expensive. The value we received for the high level of service and attention to detail far exceeded our expectations. This is a small business, and I loved knowing that my money was supporting a company that put personal care and effort into their work, rather than a giant corporation with flashy showrooms and administrative overhead. Thanks to Eric Curtis and his team, every inch of our home now has beautiful, new flooring with 20-year warranties! While I won’t need new floors anytime soon, I would absolutely recommend Floor Coverings International to anyone in a heartbeat. They made what could have been a stressful process a truly pleasant experience. A+ all the way!"