Abbey Carpet & Floor

I had a fantastic experience with Abbey Carpet and Flooring! From start to finish, everyone I worked with was so friendly, professional, and easy to work with. They really took the time to understand what I was looking for and made the entire process smooth and stress-free. Their showroom has a huge selection of flooring options — from hardwood and carpet to luxury vinyl — and it was great to see so many styles and price points all in one place. The installation was quick and well done, and I couldn’t be happier with how everything turned out. Highly recommend Abbey Carpet and Flooring to anyone looking for great service and beautiful results!

We can't say enough good things about Abbey Carpet & Flooring. From start to finish, their team was incredible—especially Susan and Katie, who walked with us through every step of the process with genuine compassion, patience, and professionalism.

We first reached out to Abbey in March 2024 after a leaking pipe destroyed the flooring in our finished basement. From the moment we visited their showroom, we were impressed by their knowledge and willingness to help. We chose both new flooring and carpeting, but our insurance company made the process incredibly difficult. Throughout the back-and-forth, Abbey remained patient, responsive, and supportive—answering every question and providing all the documentation needed without hesitation.

When we finally received the green light from insurance in late August, one of our original selections had been discontinued. Once again, Susan and Katie guided us through the re-selection process, providing updated estimates with no fuss or frustration. Just as we were ready to move forward, we suffered a sudden loss in our family and had to put everything on hold. Abbey didn’t just understand—they waited with grace.

Later, when we urgently needed to create a space for an aging parent, Abbey got us on the schedule quickly. Their installation team did a beautiful job laying the new flooring, and when we noticed a small issue, they came back immediately to fix it—no hassle.

Then, heartbreakingly, just two months later, a separate water issue destroyed the carpet they had just installed. I reached out, and once again, Abbey responded quickly and kindly, even as we were navigating yet another family emergency.

Dealing with insurance is always difficult, but paired with the personal challenges we faced this past year, it felt nearly impossible at times. Yet Abbey made one part of our life easier—they were steady, kind, and dependable when we needed it most. We are deeply grateful to Susan, Katie, and the entire team for helping us restore a part of our home and our peace of mind.

Jillian and Craig were great! We had them install a stair runner after a couple of unfortunate slips down slippery hardwood stairs. The showroom had plenty of samples and Jillian was very helpful, answering questions but giving us time to browse ourselves. We were able to take home 3 samples as well. Craig called and scheduled a time to come out the same week to measure. He was quick, professional and was able to answer all of our questions, as well as giving us his professional opinion on some of our options. The install was scheduled for 3 weeks later, at which time two men came to install it in less than an hour. They did a great job and we are very happy with the results! We even got a personal handwritten thank you note in the mail afterwards.