Brian Treadway
This review is just my two cents of frustration.
Just some background - We purchased the house a few months after having the sundeck, patio and front and rear walkways coated by The One Day Floor in which the previous owner paid about $14k in mid-2022. Currently we have been in the house for about 2.5 years. Last year (2024) we noticed spots on the front walkway where the coating looks as though it’s peeled away (see attached images) and the walkway was fading quite a bit, but also found the same spots on the sundeck as well….which I thought was pretty quick to happen already since the pool deck is screened in and barely saw the sun because of all the oak trees shading it, until I had a lot of them removed last year.
I called The One Day Floor office and emailed some pictures of the walkway and sundeck issues. I was promptly called back and said they would send an installer (Silas) out to look at the issues. When Silas arrived and looked at everything, he said the Florida sun can be tough on the product and that it’s not 100% UV proof, which I understand since their website states “it is 100% UV resistant in the harshest weather conditions” and I thought it would, at least, last a little longer than it did.
I also showed him a spot where some pool chlorine had leaked out of the container and bleached out a spot on the rear walkway. I was told by Silas that the coating is not chemical proof either, but again their website states their product is chemical resistant to common chemicals…like chlorine? I understand that it’s just resistant and not 100% chemical proof, which it is what it is.
With that said, I was told that since I’m not the original owner who had the floors coated, it’s not under any kind of warranty. What’s a bit unnerving is their website states their product to be “industrial grade polyurea concrete coating products that don’t chip or peel and are backed by a 15-year warranty”. That’s a tough pill to swallow when this product was installed about 3 years ago at a substantial cost.
I talked with Joe the sales manager about what can be done to stop the spots from getting bigger, or spreading and he said it would cost me more money to have the sundeck sanded and another clear coat applied to what’s already there, but there are no guarantees that it will work.
My thoughts - I don’t want to drop more money on something I feel shouldn’t even be happening for at least another 5 years or more down the road and there’s no guarantees.
Let me say this - I'm not bashing The One Day Floor team who worked in installing the floor coating on the pool deck, patio, and front and rear walkways. They (Silas & Joe) were very good about explain things, but their product they used with the said “15-year warranty” I have to question. The warranty should cover the property and not the original owner at the time of the installation, because the product is warrantied…regardless of who owns it!