Business ProfileFlooring Contractors in Gatineau, Quebec
Flordeco - Rieux & Fils
Flordeco - Rieux & Fils
Flordeco - Rieux & Fils is a flooring and décor business in Gatineau serving residential and commercial renovation and new-construction projects across the Outaouais. Rieux & Fils says it has served the region since 1957; its local selection also includes Muraluxe wall panels and synthetic turf.
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Business Highlights
- Rieux & Fils describes itself as a family business.
- Rieux & Fils says it was the Outaouais region’s first flooring store.
Service Area
Gatineau and the Outaouais.
Active Business Listing
Flordeco - Rieux & Fils is one of 9 flooring contractors ProsGrade lists in Gatineau, Quebec.
Active
Public local listing
Listing details
12 services listed, including Hardwood flooring, Floating floors and Vinyl flooring. Open weekdays, closed on weekends. 57 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Flordeco - Rieux & Fils compares with the other 8 flooring contractors on ProsGrade in Gatineau, using public Google ratings and review counts.
- One of 9 Gatineau flooring contractors on ProsGrade.
Services Covered
12 services- Hardwood flooring
- Floating floors
- Vinyl flooring
- Ceramic tile
- Area rugs
- Window coveringsBlinds and curtains
- Wall panelsMuraluxe
- Synthetic turf
- Design consultationsIn-store
- Measurement and evaluationAt-home measurements; project-cost estimates
- Delivery and installationHome delivery; professional installation
- FinancingMultiple project-financing plans
Reviews
What customers say
Customers who were pleased mention knowledgeable, friendly staff and helpful product suggestions; one says Catherine showed the requested options and ordered an item. Another customer says an order was delivered within two days of contacting the store. One customer describes repeated short deliveries that delayed installation and says the owner later berated them over their negative review and told them the distributor claim had been withdrawn after compensation was promised; a different customer says a grout-and-colour order went unacknowledged and a later voicemail went unanswered.
Customer Reviews
Fred J Priebe
Hey listen this place was amazing I had Catherine help us she was very knowledgeable showed us what we were asking about and ordered it thank you Catherine
Swiss Miss
Great selections in store and suggestions based on what you are looking for. I had issues with the company who was supposed to install the flooring and had to make arrangements for delivery. Our order was delivered within 2 days of contacting them. Excellent service thank you!
Eddie Vlasblom
Gave them an order over $9,000 for flooring and the day it was to be delivered they called me and said only part of the order would be delivered, there were weather problems in Toronto. The next delivery was short again and then the final delivery as well. I had to postpone my installer at great costs and was promised compensation for all of the screw-ups. I got an e-mail from the Head-Office asking me why I gave them a bad review and told them what happened. A few days later I get a call from the owner lambasting me for dirtying his name, causing him harm and basically letting me have it because of this review. As a result he informed me he had withdrawn the claim from the distributor. Will never deal with this company again, if this is the way franchisee's deal with customers, it speaks volumes about company policies
Lynne Champagne
Welcoming staff but the service for purchases is awful. Went to the store to inquire about grout and color. We were told once chosen to write to them. We did send our order. Never received an ackowledgement. 6 weeks pass we went in the store they had received our request but the cie didn't have the color at that moment. So we picked another, the call was made to Mtl they had it in stock that it would take a week or 2. Then, 3 weeks later, I left a voice message and they never called back.
Richard Beaulieu
Very friendly staff and they know their stuff
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Frequently Asked Questions
Are Flordeco - Rieux & Fils’ in-store design consultations free?
Yes. The store offers free design consultations with its in-store team.
Which flooring does Flordeco - Rieux & Fils recommend for bathrooms?
It recommends ceramic and vinyl planks, describing them as water-resistant and easy to maintain.
Does Flordeco - Rieux & Fils need tests before recommending basement flooring?
Some tests may be needed to determine which product suits the basement’s temperature.
What warranty terms apply to Flordeco - Rieux & Fils products?
It offers product warranties, but terms and durations vary by product type and supplier.