Neal Cole
We purchased carpet and installation through Empire Today, and unfortunately our experience went downhill immediately after signing the contract. Once the paperwork was completed, customer service became nearly nonexistent. On installation day, none of the installers spoke English, which made communication extremely difficult. They also appeared to be independent contractors who showed little to no regard for our home. During the installation, they scratched and damaged all of our baseboards, marked up the walls, and even damaged one of our doors. Left rolls of carpet in our driveway. To make matters worse, they attempted to have my wife sign a document written entirely in Spanish, telling her it simply stated that the flooring was complete when it was a certificate of completion trying to state everything was perfect. I immediately called and texted our sales representative. When he finally responded, he informed me that he had quit due to the company’s lack of customer care and overpricing. That was definitely not the response I expected. I contacted customer service right away and provided photos of the damage. Since then, I have not been able to get anyone to call me back or provide a meaningful update. The last communication I received was that they would “review and discuss” the matter. This has been an incredibly frustrating experience. We now have property damage to address and are left chasing responses, all while preparing for our baby’s arrival. I would strongly caution anyone considering using Empire Today.