Flooring America of Grand Rapids MI

We have used Flooring America for two different projects and are now on our third. The first one, we used their service, their people to tear out and re-carpet our upstairs and stairs. The process was smooth. They arrived on time, were polite, and timely. The carpet looks great. The second one, we hired an installer for the hardwood tile flooring. We couldn't be happier with how it looks. We are going to use them next for the flooring in our upstairs bathroom. Happy customers!

We used Flooring America before and it was such a pleasant experience that we went back to them in May. They were able to match the basement carpet to match the new carpet for an attached bedroom. Very smooth process, quick install and very good customer service. They have great prices; lowest we were able to find.

I do not recommend this company based on our experience. We encountered repeated delays, poor communication, and unsatisfactory workmanship throughout the entire process.

Our flooring project was scheduled to begin on August 10th, and we were told it would take two days to complete. As a business, we closed on Monday to accommodate the installation and informed our clients accordingly. Unfortunately, the installer, Alek, did not complete the job on time, forcing us to remain closed on Tuesday and reschedule our customers. We were understanding that delays can happen, but the issues only continued.

When we reopened on Wednesday, we immediately noticed that the floor had not been properly installed. The flooring was not glued down correctly, and the area near the door was unfinished — causing several tripping incidents with customers and staff. We contacted the company, who instructed us to send photos but then told us to deal directly with the installer.

Despite numerous follow-ups, we did not hear back from Alek until September 16th, weeks later. He promised to return to fix the issues, but communication remained inconsistent. On October 1st, he said a special glue had been ordered, and he finally returned on October 14th to make repairs. However, the floor was still not properly fixed, and the door area remained incomplete.

He was scheduled again for November 10th to finish the work but canceled once more. As of today — more than two months later — the floor remains unfinished. Our team continues to experience safety concerns, and we have had to tape down the affected area to prevent further accidents.

Overall, this experience has been extremely unprofessional and disruptive to our business operations. We would strongly recommend exercising caution before hiring this company.

I worked with Zach on his first few days on a new job. It was easy to extend forgiveness where I understood. him backwards on their payment policy. My final choice was carpet squares. I purchased three tiles to see how it was going to look. I took a picture of the floor from the ceiling and multiplied the carpet in Photoshop. I knew from installing ceiling tile the the arrows all point in the same direction as in north. The squares blended so well you would think it was a carpet roll.

The contractors help decided to install it another way. One tile was north and the next one pointed east forming a tile pattern. The owner of the company said the tile manufacturer recommends this method for a better fit since the tiles are not the same exact size. The tiles installed this way keep the error to a minimum. I told him I would get used to it in a month - you're real picky at first.

There is no way Zach could have known this little detail. Had I known this up front I would have purchased carpet on a roll to get that plain uniform look. I didn't get vinyl planks due to the strong pattern. As you can see in the attached picture, I have been looking at a strong avocado linoleum pattern since 1985.

The horrid linoleum of the former owner is now covered. The rooms are quiet now and warm on my bare feet. The installation cost per foot was very reasonable since they were here five hours. Most pieces had to be cut - a lengthy job - deserving of a tip.