Refloor’s Grand Rapids team supports homeowners from product selection to final walkthrough. The process is structured around clear communication and coordinated scheduling.
Customers describe consistent communication from consultation through installation and note courteous, detail-focused crews. Scheduling flexibility and daily updates from coordinators are recurring themes in feedback.
Based in Grand Rapids and serving surrounding West Michigan neighborhoods.
Hard-surface flooring sales and installation, including in-home consultations, product selection guidance, and coordinated installation with cleanup.
Customer feedback highlights responsive communication from sales reps and coordinators who provide updates throughout the project. Many reviews praise installers for being punctual, respectful of homes, and diligent with cleanup. Several note thorough explanations of options and attention to detail during installation.
Varun was very professional and did an excellent job in keeping us posted of updates of the project and the follow up until the project is concluded. Enrique, Donovan and Abraham did an exceptional job on our floors. They worked fast and they were very thorough. I highly recommend them for any flooring job! Everyone involved in the project, from consultation with Kevin to the installers is par excellence ! Everyone was nice too! Very satisfied client here and we will start to enjoy our new nice floors!
Quality material and installation. You get what you pay for plus a lifetime guarantee that you will not get from a box store. I was hesitant at first, but Quality does matter! This is a National brand company that treats you as a valued customer. My installation tram was EXCELLEN, very detailed and treated me and my home with respect! I highly recommend you give them a chance.
Great. Everything about our meeting was professional and very nice. Jake was very knowledgeable and promotes the product and the company very well. The installers were very good, polite, knowledgeable, helpful and made great suggestions on areas to make it better.They cleaned up everyday and are very professional. Highly recommended all employees that worked with us. My wife was also very pleased with everything.
Josh was excellent! Very thorough and was focused on satisfying this customer.Thanks again Josh for all your help.Kristi was an outstanding install coordinator … she kept me informed every step of the way! Answered all my questions and was a perfect delight to work with … FIVE GOLD STARS!Ryan the installer was amazing. Not only did he answer all my questions and do a perfect job with the installation, he fixed pre-existing problems and saved me money. FIVE GOLD STARS!!!
I worked with Thomas and he did an exceptional job explaining all the benefits of Refloor. He answered questions and was very easy to talk to! Can't wait for my Oct installation!Installation completed and I'm very happy with my new floor! Casey and Nathan, the installers, did a super job and were very easy to work with - always striving to make me satisfied! John also was on top of things. He called me every day to be sure all was going well - that was a very appreciated extra! I'm a happy and satisfied customer.
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