Business ProfileFlooring Contractors in Lexington, Kentucky
Floor & Decor
Floor & Decor is a hard-surface flooring retailer in Lexington, founded in 2000. Its product visualizer lets shoppers mix and match products in their space.
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Business Highlights
- It promises to honor a lower price on the same product after verification.
Service Area
Based in Lexington.
Public local listing. Floor & Decor is one of 12 flooring contractors ProsGrade lists in Lexington, Kentucky.
Listing details
8 services listed, including Tile, Stone and Wood flooring. Open 7 days a week. 120 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Floor & Decor compares with the other 11 flooring contractors on ProsGrade in Lexington, using public Google ratings and review counts.
- Has more Google reviews (120) than 6 of the 11 other Lexington flooring contractors on ProsGrade.
Services Covered
8 services- Tileporcelain, ceramic, glass and mosaic tile; porcelain pavers and XL slabs
- Stonemarble, travertine, limestone, basalt and slate
- Wood flooringsolid and engineered hardwood, bamboo, unfinished hardwood and cork
- Laminate flooringwaterproof, water-resistant and extra-long plank options
- Vinyl flooringluxury vinyl plank and tile; hybrid resilient flooring
- Installation materialsgrout, mortars and thinsets, installation tools and floor-preparation materials
- Design servicesfree, in-store appointments
- Floor installationprofessional flooring installation through partner Installation Made Easy
Reviews
What customers say
Customers praise helpful, knowledgeable staff, with one crediting Rain with helping solve a problem. But one customer says a room remained demolished without tile for a month, and another says staff would not release the full flooring order for pickup.
Customer Reviews
PJ REMODEL
Floor and Decor was recommended by a family member who recently completed a new home build. On my first trip, I was assisted by a design specialist, which was very helpful for my remodel project. Unfortunately some of the tile I ordered in January has still not arrived! I have sadly had a demolished room for the past month with no tile! have called 5-6 times now only to be told “your order was shipped on Feb 12 and they have trucks coming in a few days and it may be on one of them.” I have been informed that the business has NO way of tracking orders or trucks once they leave the shipping warehouse (which makes no sense). I have also been told that the truck my order was on was “rerouted” but yet they have no idea where it is! Oh and the icing on the cake last week was they were changing their computer systems and couldn’t receive any trucks for 5 days. I have yet to even hear a “sorry” or be offered any type of credit for the massive inconvenience. All they have continued to offer are broken promises.
Brian Barker
I bought about $5500 worth of flooring, when I was waiting to pick it up they wouldn’t release it all to me even though the weight of the load didn’t even come close to my payload of my 1 ton truck. Such an inconvenience due to my commute. Returned and a went a mile down the road to pick flooring up from Home Depot with no issue.
Steve Brown
Their mangement thinks they deserve 5 stars. This is a warehouse store, nothing more. Prices are okay. They will bombard you with surveys then call and fight you about your ranking. The Louisville stores staff are much better.
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Frequently Asked Questions
How does a Floor & Decor design appointment work?
An appointment starts with a discussion of project details and product styles in the design center, then moves to the sales floor. Designers can help select samples to take home and provide a project quote.
What delivery options does Floor & Decor offer?
Delivery choices vary by store and product size; options at most locations include parcel, curbside, first-threshold and white-glove delivery. White-glove delivery carries an additional charge.
Can Floor & Decor store products before pickup?
It offers up to seven days of free storage from the purchase date.
Does Floor & Decor offer financing?
It offers a Floor & Decor credit card with financing options.