Loveland Design Carpet One Floor & Home

Christine and Laura are the best! The two of them went above and beyond to find a long lost tile from just a sample, as well as the grout used in my bathroom! They helped with matching caulk and trim pieces by pulling up my home on Google and referring to old pictures, which showed my current bathroom! They’re “magicians with transparency” who can magically just… make it happen!

We used Loveland Design Center for all of our flooring in a basement. They helped us with selections of LVP, tile and carpet. Their install crews were extremely knowledgeable, clean and professional. We cannot be happier with everything that we selected, Laura and Christy were extremely helpful and were able to answer any questions about the products that we had. We will definitely be referring them and using them in the future.

We love the new backsplash Christie helped us with for our kitchen remodel, she was so helpful and patient when choosing from the plethora of choices. The installation crew was awesome and did a perfect job. We highly recommend Loveland Design!

Buyer Beware / Overpriced and Poor Install

Update: 9.10.19
Par for the course they struggle to even get me a paid in full receipt. Paid on Thursday and took a follow email today to get. Customer service goes a long way, but is lost of this establishment. After reading their reasponce, they even lied, there was NO last minute changes, I noticed their layout mistake and called way in advance, and provided measurements for the missed area. I am glad they took some ownership, and they did call. But to be crystal clear even with all the extra work I had to perform, they still over charged me. I did agree but wish I would not of, my time is valuable, over paying and still fixing damage is not acceptable.

Update: 9.5.19
I talked with the "boss" and they adjusted the price but only slightly. I still over paid based on the other quote I recieved but that company could not do it by my deadline. When you factor the damage I had to repair I over paid even more. My advise would be talk to other companies and don't trust that these guys measured it correctly, and document all the damage with before and after photos. Good luck in picking a flooring contractor.

Original post:
From start to finish this company struggled on every aspect. First they forgot and was extremely late to measure, they did not follow direction, did not bring any samples, and were inaccurate in their measuring based on the other bids received.

Due to a time constraint I had to go with them after my first choice backed out. This was frustrating since I had no confidence in them what so ever, and they were over priced for a lesser quality carpet.

After the install, when I inspected the installation they damaged mutipule areas on the brand new baseboards, scuffled the walls in a few locations, and put glued covers hand prints on door trim. These areas had to be cleaned, patched, and repainted. After sharing some of the photos the " boss" offered a 25 discount what a joke. But in the same email said the carpet I purchased was not part the ther save 100 coupon. I guess I should of read between the lines. Picture attached.

So fast forward to where we stand as of today. They want to continue to over charge me. For an area they didnt measure, and be even more expensive then the other company's bid, and wont match that price. They also refuse to honor the coupon, and offer only a 25 discount for all the damage done. I have since asked for the boss to contact me so we could resolve this issue and pay the balance, but no reasponce. I will update this once something changes.