Deans Carpet One Floor & Home

Don't use Dean's they suck. I bought almost $7300 of hardwood floor and a stairnose $85. They didn't deliver the stairnose and say they paperwork shows it was delivered. I don't have it, besides what would I do with an extra stairnose. They say I have to buy a new one, they can't give it to me. Customer service sucks!!

Initially, we had issues with the service provided to us. Almost made us go to a big box store. However, once we got the issues worked out with Russell and Elizabeth, we could not ask for a better result. Jay, Jim and Joe were the professional installers whose professionalism was beyond reproach! To me, the mark of a true floor installer is how they handle the transition between the new flooring they are installing and the current floor covering. Basically, ripping up the wall to wall carpet in all areas except the bedrooms and replacing with vinyl tiles. Here are pics showing this transition between carpet and vinyl planking, True Professionals!!

My experience here was very negative. Too bad, as they are located just down the road from us and they definitely would have been convenient for us. We went in looking to refloor three rooms. I figure it would have cost me about $20k. I never complained about the price, just the customer service. It took forever to get quotes (I actually never got one of the three quotes) and they never responded to my emails. I was ready to plunk down a check but they didn't really seem to care about our business. And it didn't appear it was because they were too busy. We were the only ones in the showroom every time we went there. Glad I realized this before I signed a deal. If they were that indifferent before I signed on the dotted line, imagine how they would be once they already have some of my money!

This is my second experience with Dean's Carpet One in Manchester and I'll likely come back in the future when I replace the 2 other rooms in my house. They have a large selection of carpeting with experienced salespeople who can assist in selection by assessing your needs. I originally went in to look at hardwood (which they also sell) but my budget took me to carpet and I couldn't be happier with our selection. The pricing is reasonable, they have a wide range of pricing options, and they often have 12 month (or higher) financing available through a 0% credit card promotion. A recent promotion for 18 month financing prompted me to jump at my second room. The installers have been excellent in both circumstances. Very friendly, courteous and professional. They represent the company positively, performed the install with great care, and cleaned everything VERY well. They made sure I was satisfied before leaving. I feel that a company can be reasonably judged on how they handle conflict and I feel that Dean's does the right thing for their customers from my recent experience. I got an e-mail and mailer about a memorial day sale so drove an hour to get there and they were closed on the days of the sale. When I called after, Russell informed me of a miscommunication from corporate (they didn't know the sale was being advertised) and honored the pricing and financing rate for me. I knew what I wanted so did the entire balance of the transaction over the phone.