Enhance Floors

For our renovated bedroom, we never considered using any other company because of the great customer service, superb quality of the flooring, fantastic pricing and the expert technical skills of the floor installer. We had used Enhanced Floors for the kitchen and den flooring previously.

Elizabeth displayed sound customer service, intelligence, technical knowledge and concern for our customer satisfaction. Elizabeth’s personality and communication skills are unsurpassed. All of our questions and concerns were answered to our satisfaction. Elizabeth ensured the floor installation were on the days we preferred and that the product was available as well. Elizabeth’s decisiveness, poise, confidence and determination represent the image of today’s customer service owner/ representative.

The flooring technician, Junior (JR), came and did everything necessary to ensure the sub-floor was perfectly level. Junior sanded the floor joists vice sanding the plywood and making it too thin. He put down a cement self-leveling compound and on the second day, he installed the flooring and quarter round. Instead of putting down the next flooring piece in the box, he made sure that the design and color scheme, looked fabulous and off-set the boards.

Junior’s remarkable ability to make this the best day of our lives and his meticulous attention to detail and coordination efforts, resulted in giving us a bedroom floor that is unmatched.

Junior displayed great customer service, intelligence, technical expertise and professional knowledge and his communication skills are unsurpassed. He possess the qualities necessary in a successful business – the ability to balance the needs of the company with the greater needs of the customer.

If you are looking for a company that is more concerned with customer satisfaction vice getting your money, than Enhance Floors is the only company that embodies this statement.

I recently had our kitchen floor replaced by Enhance Floors & More with new Congoleum Airstep Evolution sheet vinyl. The old Armstong Solarian flooring was still in pretty good shape, but it didn't match the current decor and had 4 seams that collected dirt and drove my wife crazy. I found Enhance Floors & More through the 2023 Best Pick Reports guide. In the end they weren't the cheapest vendor but they were the easiest to work with.

At the showroom Fran helped me narrow down my selections, and then I brought my wife in to make the final selection. Adam came out and measured and then sent me the quote based on our selection. He was easy to work with and let me know of some items that could crop up during the installation that might incur additional costs. He was also good about answering my questions and making changes to the estimate based on my requests.

When it came to installation time, Saul and his helper did a great job and they were regular magicians. I was curious to see how they were going to install a 12' wide roll of sheet vinyl in a 9' wide kitchen without any seams and bend it around all the appliances and cabinets. But they managed to do it using tricks of the trade I wouldn't have known and their heat gun. It ended up taking a little longer to complete than expected because there were multiple layers of flooring, and after the top layer was removed they discovered some dips in the floor they had to rectify by installing leveler and a 1/4" luann layer. But they came back early the next day on a Saturday to install the flooring and base board moulding and trim any doors so they didn't stick.

Everything considered, they did a great job. My wife loves the new floor without any seams, and I think it matches the current decor much better. The only reason I didn't give them five stars was because of the price. I had to pay installation charges on all the waste (i.e. extra 3' of 12' roll since the kitchen was only 9' wide and 27' long). I could understand paying for the sheet vinyl itself, but it kind of bothered my that I also had to pay installation charges on flooring that wasn't going to be installed. Supposedly this is an industry standard, but I don't have to like it.

I've included before and after pictures for anybody that is interested in seeing their work.

Very pleased with the service we received from Enhance Floors! My husband and I had just bought a new home and needed to replace the carpet. We were very overwhelmed in general by all the different carpet options, brands, etc. and Enhance made it extremely easy to pick something we felt good about having in our home. We also wanted to get the carpet installed prior to moving in, and Enhance was great at working with us to get it scheduled quickly. The entire process was made very easy and I appreciate all the support from Enhance - would definitely recommend them for anyone in need of flooring!

We loved working with Enhance Floors! Adam and Fran were so helpful and patient as we worked through the insurance claim! It’s never easy when you have a leak in December and a wedding in March! The flooring went in beautifully and we are thrilled with it! We had to replace the entire lower level because the Engineered wood we had was no longer being made. After seeing what happens to Engineered Wood, I didn’t want it again! We decided on Mohawk LVP and are so happy we did. After 8 long months, the drywall is up, Crown moulding is going up today (July 31!) and painting walls and moulding will begin tomorrow! Thank you Enhance Floors for your crew, your guidance, and the beautiful floors!

Enhance Floors did a great job!!! From helping us choose which tile, grout and pattern, through measurement, and finally installation.....they were all very helpful and professional. We LOVE our new tile floors in the kitchen, powder room and along an exterior entry way. Thanks Enhance Floors team!! :)