Business ProfileFlooring Contractors in Mesa, Arizona
Floor & Decor
Floor & Decor
Floor & Decor is a specialty hard-surface flooring retailer in Mesa, Arizona; the company was founded in 2000. It carries tile, stone, wood, laminate and vinyl products, along with installation materials, and offers free design services.
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Service Area
Mesa, Arizona.
Active Business Listing
Floor & Decor is one of 12 flooring contractors ProsGrade lists in Mesa, Arizona.
Active
Public local listing
Listing details
10 services listed, including Tile, Stone and Wood flooring. Open 7 days a week. 1,117 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Floor & Decor compares with the other 11 flooring contractors on ProsGrade in Mesa, using public Google ratings and review counts.
- Has the most Google reviews (1,117) of the 12 Mesa flooring contractors on ProsGrade.
Services Covered
10 services- Tileporcelain, ceramic and glass tile, mosaics, pavers and XL slabs
- Stonemarble, travertine, limestone, basalt and slate
- Wood flooringsolid and engineered hardwood, bamboo, unfinished hardwood and cork
- Laminate flooringwaterproof, water-resistant and extra-long-plank options
- Vinyl flooringluxury vinyl plank and tile; hybrid resilient flooring
- Installation materialsgrout, mortars, thinsets, installation tools and floor-preparation materials
- Design servicesfree project design assistance
- Installationthrough Installation Made Easy, its installation partner
- Pickup and delivery
- Credit servicesfinancing plans
Reviews
What customers say
Several shoppers praise the selection and helpful service; one customer singled out Don at the pro desk for product knowledge, while another praised Rose’s patience with a complicated order and help loading heavy flooring. One shopper found returns easy but said purchase records sometimes failed to appear under a phone number; another reported that a return gift card remained unusable after calls and store visits.
Customer Reviews
Nicholas Pappagallo Jr
Lots of tiles to choose from, well organized and lots of on sale items. Be careful the lights over the front built samples is bluer than over the tile area. So everything looks yellow and way warmer than it actually is
Denise Robbins
What a great experience! We worked with Don at the pro desk. He was so knowledgeable about the product and available, we needed a lot of Square footage of the same stone. We were able to find what we needed and it looks amazing! Thanks Don!
Cara J.
I am writing to share what a wonderful experience I had at your store. From the moment I arrived until I left, the service was great in a real way not a fake and robotic way.
The cashier who greeted me was incredibly friendly, and a very helpful gentleman assisted me by taking the heavy flooring out of my car. I especially want to thank Rose for her patience and kindness while helping me with a complicated order. It is rare to find such high-quality, old-fashioned customer service, and I am glad your store was my first stop of the day.
Thank you,
Cara
Robyn Gabryszewski
Nice selection. Staff is helpful and returns are easy. Sometimes their tracking system doesn't have record of your purchase on your phone number though so make sure you bring your receipts back with your returns.
Kate S
Scam alert!!! Bought tile for a floor here. We had too much and returned it per their policy. I was told I could only have the return on a gift card. Went to use the gift card. Was told it was no longer usable and to call the number on the back for replacement. It clearly says on the card I could call for replacement. I call and they say the card is fine. Go back to the store to use it. I ask for reissue. They say they cannot and if the store cannot use it, then the store needs to call their own help line to figure out how to use it. Wasting just under $180 due to this.
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Frequently Asked Questions
How long is a Floor & Decor design appointment?
Appointments last 60 minutes and take place in a warehouse store or design studio. The process establishes project goals, budgets and timelines, and the designer shares product recommendations.
Can Floor & Decor store products before pickup?
It offers up to seven days of free storage from the date of purchase.
What should homeowners know about Floor & Decor deliveries?
The delivery area needs clear access, with personal belongings, furniture and cars removed. Drivers do not move furniture or personal belongings to create access.