Grizzly's Discount Flooring

They installed our floors and the installers were awesome and the floors looked amazing. Now 2 years later I have been trying to get warranty issues taken care of. They will not return the call and the voice mail is not set up for messages. They told me 3 weeks ago they know who did the install and they will call me back to get some one out here. Now absolute silence. I originally called for warranty repairs over 2 months ago 8/2025 follow up on previous review. Grizzly Floors has come back and corrected the flooring in my living room. They had to order more flooring to finish the office so I will keep you posted. So far so good.

We were looking for replacement carpet in our master bedroom & Charles at Grizzly's helped us find exactly what we were looking for with a stain shield in it. Got a measurement with quote for carpet, padding, install and hauling away old for a great price. You really can't go wrong with Grizzly's. Their installers were quick, neat and clean.

I had Grizzy Flooring out Early 2023 to replace all flooring in my home The salesman talked a good game, I wanted tile but he insisted LPV was the best route to go. The install couldn’t even get finished because of faulty product, they were about 75% done and had to rip it all out and get more flooring in. The carpet in the mbr looked horrible; you could see every seam and multiple corners were not attached to anything. On top of this the LPV flooring started to warp thru out the house. I tried getting in contact with the salesman Brandon but was told he quit and getting Charles to do anything was like pulling teeth, empty promises/missed appointments. He sent the carpet guys out numerous times to fix the issues with no improvements. 3rd Party inspector they hired blamed the install, They ended up replacing all flooring for the 3rd time. My floor started to separate and I again had to fight with Charles to resolve the issue, Brandon (my original salesmen) ended up coming back to the company with his son. Brandon Jr came out with Charles and saw the issue with my flooring and their fix was gluing the flooring together which I feel is a band aid rather than fixing the issue. I thought everything would start getting better as Brandon was quick to respond when I notified him of the additional issues I was having. He came out and looked at it, agreed the flooring needed to be replaced AGAIN. I shared my concern about replacing the floor for the 4th time, im not sure if it’s a product issue or install issue but I don’t feel comfortable putting the same product in again. He said he would work on it and then I stopped hearing back from him. Since then, the flooring has gotten even worse, the original pieces have separated again along with a few more pieces as well which I have shared pictures with them, one gap is close to 1/8” gap. Ive since reached out again to Charles and have gotten nowhere. Filed BBB and he won’t even respond.

“Initial Elegance, Lingering Disappointment: My Experience with Grizzly’s Discount Flooring” Four years ago, I was fascinated by the transformation Grizzly’s Discount Flooring brought to my home. The installation was flawless, and my floors radiated elegance. However, as time passed, my enthusiasm waned, and I encountered a persistent issue: planks lifting in various areas, even in the closet. Grizzly’s seemed eager to assist when I first approached them about the problem. They assured me that someone would assess the situation promptly. Unfortunately, no one showed up or bothered to call. My subsequent complaints followed the same pattern—promises, but no action. Despite my persistence, the situation worsened. The once-impeccable floors now marred by lifting planks became a daily annoyance. I reached a breaking point—my patience exhausted. I’ve decided to take matters into my own hands. My plan includes filing a complaint with the Better Business Bureau (BBB) and exploring legal options. Grizzly’s may have delivered initial beauty, but their lack of follow-through has left me disillusioned. Grizzly’s Discount Flooring, once a beacon of promise, now stands as a cautionary tale. Quality should endure, and customer service should match the initial allure. As I navigate this frustrating journey, I hope others learn from my experience.