Floor & Decor in Mobile provides a large selection of tile, stone, laminate, and LVP, with associates available to help compare materials and pricing. Many products are available in stock for quicker projects.
Customers frequently mention helpful associates and clear guidance when comparing products. The location carries many items in stock, which can reduce wait times. Store hours accommodate both weekday and weekend visits.
Mobile, AL and surrounding communities in Mobile County.
In-store product selection support; guidance on tile, stone, and LVP choices; assistance with order placement and pickup; access to in-stock flooring and related materials.
Reviews highlight friendly, attentive associates who help locate products and compare options like LVP versus tile. Several customers mention finding items in stock and appreciating pricing clarity. A few comments note inconsistent assistance from some staff, though others quickly stepped in to resolve questions. Overall sentiment trends positive with emphasis on service and selection.
Amazing staff! Everyone keeps a smile on their face, and they are always more than willing to help! Kengy and Diana were excellent today!
The associate that helped us today was named Amber. She was efficient & knowledgable! on LVP. We enjoyed doing business with her. We found a produce we really liked and liked the price as well and IN STOCK
I liked the tiles, but they are pricey.I had gone there to pick up some gorgeous tile for our bathroom. Done. Yea!I then asked 3 different people if they had 4x4 inch white tiles. They walked around a bit, pointed to tiles not even close to what I was asking about, and then they each said, no. ??A couple of minutes later a nice lady asked us if we needed help and I thought, why not ask her. She took me right to the location of the tile that the other three said no to.???? hmmmmm.I then thought, look at the website, and the tile I was looking for popped up as the first ones. ?????? In-store, in stock.I guess I should have gone online first.If the staff doesn't know for sure about the product they are there, hired to help, then they should, as a minimum, look at their dang own website.This is not the first time I have been told no, only to discover the item I was searching for was right there.Very frustrating.Train your staff or let them go. ??
This review is to give praise and appreciation to De Jan, Damien and Catilyn for the OUTSTANDING, friendly and professional service we received on Thursday October 30, 2025! We arrived in the afternoon during a time they were experiencing a high order volume that had come in as a result of the cold snap. Since the timing of our visit was while they were waiting for the other customers to arrive to pick up the preplaced orders, they teamed together to load our 20, 47 pound boxes onto a cart and onto our truck to get us taken care of before the other pickups. My husband recently had shoulder surgery and wasn’t able to help and the boxes were too heavy for me to help much with so we were so grateful to them for their hard work. I was so impressed with these fine young people and will return to the store anytime I need Floor and Décor type products. Thank you De Jan, Damien and Catilyn!!!!
I had a wonderful experience at your store in Mobile. Christine was so helpful and patient with me. She helped me compare the cost of the vinyl and tile. She was sweet and personable. Because of the way Christine treated me, I will be buying from this store.Thank youAlice Ferrill.
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