Jordans Flooring

I recently used Jordan’s Nanaimo for carpet replacement in our offices—iA Private Wealth—and our residence. Shawn provided exceptional assistance in selecting a suitable carpet for our home, vinyl for the office and coordinating the installation. The installation team demonstrated professionalism, friendliness, and punctuality in both locations. I highly recommend Shawn and his team at Jordan’s Nanaimo for any flooring requirements, as their service quality and expertise are outstanding and reliable. – K. Kowalchuk

We have dealt with Jordons in Nanaimo for over 25 years plus and had the privilege of dealing with Shawn Elwood when purchasing our six area rugs, large and small. Once again, we need a new colour for the living room, as our Sultanas are no longer made. He is extremely knowledgeable and professional, and certainly truthful about products. As well as very personal. We decided on a Kashan to match. We can hardly wait, as we are driving down from Sayward, north of Campbell River, to pick it up tomorrow. We chatted over the phone, and knowing how well Shawn knows his business, we were very happy about the choice. It was a real pleasure after all these years to once again chat with Shawn and leave the major decision in his hands. One we know we will trust and be just as happy with as we have been for many years with the last choices of our many carpets from Jordans.It is rolled and wrapped and ready to go, and we can hardly wait to see it in the living room. Thank you once again, Shawn, for your expertise. Looking forward to seeing you once again in person. Jackie and Darryl Lyons, Sayward BC

What a great experience. Stephen Judd (the sales manager) answered all of our questions regarding all of the the flooring options. He provided large samples to take home which made choosing the right product so easy. Excellent communication with Stephen from the start of the project right through to completion. Patrick (installer) was excellent. He arrived at the appointed time and got right to work. He levelled our very unlevel floor on day one.On day two laid the floor and mounted new baseboards. No mess, no fuss. A super nice young man. Overall one of the best home project experiences I have ever had. A side note: The original installer assigned to the project had a family emergency three days before our job was to begin. If my wife and I had known this we would've been freaking out. But Stephen had a backup plan and the project proceeded without a hitch. That's a FIVE STAR operation!

Recently purchased another carpet at Nanaimo Jordan's Store! Wow, they now have a great selection of furniture, decor and carpets. New Manager, Julie, is an interior designer and the store displays reflect her talents. Customer service is outstanding! I took a carpet home and it just wasn't what I wanted. I was encouraged to bring it back and choose another. In addition, I was able to take advantage of the sale. Love my new refreshed look in my living room now. Great place to consult and shop!!!

I had an outstanding experience with this flooring company! From start to finish, the service was professional, efficient, and extremely high quality. I especially want to praise Shawn he was absolutely exceptional. Shawn took the time to explain every step of the process, helped me choose the perfect flooring, and made sure everything was done with incredible attention to detail. His communication was top notch, and you can tell he truly cares about his work and his customers. The finished floors look amazing If you’re looking for a company that delivers great craftsmanship and genuinely cares about customer satisfaction, ask for Shawn.