Supplier of hardwood flooring and custom millwork serving builders and homeowners with curated wood species, milling options, and practical guidance Serving homeowners across New Milford, Connecticut.
Focused inventory, consistent quality standards, and guidance from people who work with wood every day. Convenient weekday hours and a reputation for helpful product knowledge make it a reliable stop for material selection and pickup Local experience that helps homeowners across New Milford, Connecticut compare a more region-aware provider.
New Milford, Gaylordsville, and nearby Litchfield County communities, with customers also visiting from surrounding Connecticut and New York towns.
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Hardwood flooring supply, engineered and solid wood options, custom millwork and trim, stair treads and risers, molding profiles, and advice on species, grades, and installation considerations.
Reviews frequently highlight knowledgeable staff, helpful guidance, and a solid selection of hardwoods. Several customers note positive experiences over many years, mentioning specific team members by name. There is an isolated complaint about customer service, but most feedback mentions responsive communication and worthwhile trips for quality materials.
Have been using them for decades. Great staff and fantastic products
Horrible customer service. Jeff is not a people person at all. I've shopped there a few times and every time it was an unpleasant experience with this guy. He's not helpful , a new employee who was unfamiliar with some items I wanted to purchase, so he went to ask Jeff for some information about the wood. Jeff told him that they don't have any. I'm standing right in front on an entire batch, this is only wood I would normally buy there, I'm very familiar it. And yet Jeff was no help. Today was the final straw. I'm never shopping here again.
As a new New Milford resident (and new aspiring woodworker), I found Conway and have loved every interaction and purchase there. Everyone is happy to help and it even shows in the customers who also seem very happy to continue to do business there.
Their products are stunning, and their people are simply the best! Everyone we've worked with there (especially Jeff and Jerry!!) are knowledgable, quick to respond, and really helpful.
Always a good experience when I go here. Jeff is very knowledgeable and always helpful. They have a great selection of wood too. It’s a 2 hour round trip for me to go here and absolutely worth it.
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