Loraine Dawson
I wish our experience could have been as positive as many others but it was not. Our contractor deals with Bob and when Bob first came to our home we were very impressed...and at ease....because Bob assured us that when the job was done we'd be totally satisfied and if we weren't he'd fix it. Well, after the job was completed even one of the tradespeople, also working in the basement, said that the seam looked noticeable. Our basement reno was completed on Dec. 22nd & we'd told the contractor we wanted Bob to come here & check it out. But it was not until 4 different appt's had been made and cancelled that we were told that indeed he was coming.....and that was in mid-February. However. it was NOT Bob who came. When we questioned the man who did show up he stated, after seeing the seam, "There is carpet..and there is good carpet. You have carpet." I then asked if thast meant we had sub-standard carpet and he replied again " There is carpet...and there is good carpet. You have carpet." And guess who the gentleman was that Bob sent in his place?? It was the man who was the INSTALLER of our carpet! Very disappointing indeed, Bob.
I wish to add 2 responses to your reply, Bob: 1) We were NOT satisfied when the installer left that day; as a matter of fact, he did not even tell us he was leaving so he had no idea what we thought...as we hadn't seen the finished job at the time he left and 2_) There was not a single dissatisfied worker of our contractor that pointed out a single thing about the carpeting. It was only after my husband kept looking and touching the seam that any coment was made. Bottom line: YOU said if we were not completely satisfied you'd fix it....your error in saying it and ours in believing it. (no further responses will be made by us)