SimpleFloors Orange

Highly Recommend! The staff from start to finish were great! The big guy, Diego hooked my floor up for my new Boba Shop for super reasonable pricing. Compared to the two other quotes i got. They sent someone out to measure my whole store, got me a quoted and set up the appointment. They made it super easy, and his wife Carol, was super sweet and easy to deal with as well. If you need flooring, and you are smart, you wont go anywhere else!

What a disappointment. We had used SimpleFloors about 6 years ago, and they did a wonderful job. When we had a leak in our kitchen, it was an easy choice to go with them again. However, our experience was, unfortunately, the complete opposite. First, the representatives in the store convinced us that getting thinner vinyl flooring was ideal. We are on a raised foundation, and it turns out this is a terrible idea unless you level all the flooring beforehand (which they neglected to inform us until after installing everything). Our previous laminate was flawless, and we never had any issues. It was disappointing the company would push this product knowing our circumstance. Next, our floors were continuous from our back room through our kitchen, dining room, entryway, and living room. We asked if they could transition the flooring between our old flooring and the new recommended product, which they assured us would not be a problem. After they started installing the new flooring, they informed us we would end up with a change in level and would have a random strip of molding in the middle of one room where the flooring transitioned. So, of course, we ended up having to spend more money to add a whole other room to the project. After install, the pieces started moving around and separating. SimpleFloors assured us this was normal and that they simply had to simply glue pieces together and bang them back in place (which we were not thrilled about). They had to come out at least three different times to make corrections. As the problems continued, we requested the owner come see why we were frustrated and disappointed. He accused me of being the problem saying that if I wasn't so fat (at 170 lbs vs his 250 lbs) we wouldn't have an issue. We also had issues with the transition from the flooring to the carpet as they used nails to secure the molding, which dug into and poked our feet every to the time of drawing blood time we stepped on it. This took two separate visits to resolve as well. Here we are several years late with the company no longer responding to our requests and flooring separating all over. Now we are stuck with awful floors separating and chipping throughout half our house. The only kind thing the company did was allow us to make payments over several months for the project. SimpleFloors has turned into a terrible company, unfortunately, and I would not recommend them to anyone.

The WORST experience ever from any business and deserve a BIG FAT ZERO! We came into the store to look at flooring and was genuinely greeted by a woman (wife to the store owner, Diego). She was the best person from the entire SimpleFloors company we have experienced. Diego, on the other hand who is the store owner, with his used car salesman persona and empty promises and constantly saying “trust me”. Quite the opposite experience. Several years ago we purchased bamboo flooring for our previous home at the SimpleFloors location in Pico Rivera (which no longer exists) *red flag*. We did the installation ourselves and have been extremely happy with the product and has lasted many years. Fast forward to this year. We sold our home and moved to Long Beach and wanted to have new floors installed before we moved. We went to the Simple Floors in Orange since the Pico Rivera was was not an option anymore. We explained our moving situation to Diego and got the “yes”, “trust me” empty promises. Red Flag #1 Diego mentioned wanting a 5 star Yelp rating before any work has been done! Red Flag #2 Went through all the motions of selecting the flooring and having someone come and measure our home. Having an architecture background I measured our house and did all the area calculations. They tack on an additional 10% for material waste which was not stated in the contract/itemized invoice. Also keep in mind we did our own floor installation in the previous home without the extra 10% of material. Red Flag #3 Flooring delay. The week of the installation we get a call telling us the product is in high demand and will not be available until August. We moved into our home the first week of July and was asked not to put furniture in the areas the flooring was to be installed--asked to live in disarray for a month?! Ridiculous! Red Flag #4 The day of the installation we get a call telling us there is a delay and have to reschedule. Not considering we have to make arrangements with our own workplaces to take the day off when the work is being done. Absurd! Red Flag #5 While negotiating flooring contract issues we received calls from the installers begging us to make payment because they won’t get paid from SimpleFloors. Poor business etiquette! Red Flag #6 Signed and agreed upon contracts to have flooring removed and installed in our kitchen/dining area and was told this would be done in October. October came and went and when contacted was told the price is higher. Have already spread the word with clients, family, friends to stay away from this unreliable flooring company. Should have trusted my instinct to go elsewhere.

Sets the standard for great education, great service, and fair pricing. Shaun at Simple Floors in Orange educated us about the types of floors that would best fit our needs with a large family, pets, and how hard we are on everything including our floors. We never got the impression of a "sales pitch", but rather an education. We decided on the Luxury Vinyl Plank from Shaw. During our family's process of obtaining information on new flooring, we visited multiple stores, obtained quotes from 3 stores, including a store Costco referred us to called Family Floors (Long Beach & Westminster locations). Although all 3 quotes we obtained were fore the exact same flooring brand/color, demolition, moving of heavy furniture, the same basic sub-floor prep, installation of flooring, and new baseboards, the store Costco referred us to (Family Floors) had a quote that was almost 50% higher than our lowest 2 quotes. The lowest 2 quotes were very similar, including the fact that the installers are not "subcontracted" out, but rather employees of the flooring retailer with commercial insurance, etc. My family decided on Simple Floors Orange as they were not only the lowest quote (the 2nd lowest quote was very close), but also none of the other stores seemed as personable and educational as Shaun and Diego at Simple Floors (we worked with Shaun most of the time). Keep up the great work Shaun and Diego! When we need more flooring, we know where to go to get a fair price, a great education, and great service!

I had a bit of an unusual experience with Diego - I'm just a regular customer, but I've actually purchased 1000+ square feet of flooring from him 3 times now. All 3 times he was absolutely amazing. The first time he gave me a great price - I made the bad all of choosing a bad contractor to install the floor (wish I had gone w/ Diego's crew in hindsight), but c'est la vie - a few months later the floors came up, and Diego was very helpful in helping troubleshoot. When the time came, I went back to Diego to buy replacement flooring - this time I had him do the installation, and Sergio (the contractor installing) was absolutely amazing. Not only was the installation amazing and top-notch, but Diego also gave me a great deal on the floors. Shortly afterwards I moved to a new house, and again went with Diego to buy more woodfloors (he was so great the first 2 times, how could I not). He again gave me an amazing price and great service (shipment TO MY HOME in less than 1 week). I could not recommend Diego more - if you need wood flooring (I bought strand woven bamboo from him), you won't find better service anywhere.