Business ProfileFlooring Contractors in Ottawa, Ontario
Dragona Flooring Ottawa
Dragona Flooring Ottawa
The Ottawa branch of Dragona Flooring is a flooring wholesaler supplying complete floor coverings to contractors and retail stores in Ontario. Established in 1982 as a carpet supplier, the company now carries a broad range of flooring and installation supplies.
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Business Highlights
- Dragona Flooring says it is family-owned and operated.
- Dragona Flooring says its warehouses hold over 125,000 square feet of flooring materials.
Service Area
Ottawa, Toronto, Mississauga and Scarborough.
Active Business Listing
Dragona Flooring Ottawa is one of 12 flooring contractors ProsGrade lists in Ottawa, Ontario.
Active
Public local listing
Listing details
10 services listed, including Hardwood flooring, Engineered hardwood and Vinyl flooring. Open Monday to Saturday. 189 reviews.
- Verified listing details
- Service information
- Customer review signals
- Photo gallery
- Public contact information
- Published local profile
How This Business Compares
How Dragona Flooring Ottawa compares with the other 11 flooring contractors on ProsGrade in Ottawa, using public Google ratings and review counts.
- Has more Google reviews (189) than 8 of the 11 other Ottawa flooring contractors on ProsGrade.
Services Covered
10 services- Hardwood flooringNatural, lacquered, oiled and stained hardwood.
- Engineered hardwoodSeven plywood layers with two wood layers on top.
- Vinyl flooringSheets with natural stone, wood and ceramic looks.
- Laminate flooringHigh-density fibreboard with a melamine laminate top.
- CarpetWool cut pile; nylon or polyester loop pile.
- Ceramic and porcelain tileRegion-specific textures and patterns.
- Floor tilesDifferent sizes, styles, textures and materials.
- Backsplash tilesGlass and marble options.
- Mosaic tiles
- Flooring suppliesBase, treads, mortar, grout, adhesives, trim systems and tools.
Reviews
What customers say
Several customers praise the staff's helpfulness. One business customer singles out Sean for friendly, solution-focused assistance. Two customers describe poor service; one reports that closet doors came apart while being hung and says Dragona refused to reorder or refund them without acknowledging a warranty.
Customer Reviews
kris lawson
Such wonderful pricing, Employee Sean is always helpful.
Giancarlo Cunha
A place for construction material, and flooring specialists as well. This store have everything you need in the surface industry plus lots of new stuff for Reno's and new construction. Staff is the best around town and super helpful. Doing business there is a breeze for anyone.
LaBader Construction
I can't say enough good things about Sean! He's always so friendly with us and He consistently goes above and beyond for our business. He puts our business needs first and Sean is fantastic at helping us find the best solutions and products. Thank you for the amazing, continued service! (If it wouldn't be weird, we'd give you a hug!)
Shannon Severin
We had a more than horrible experience dealing with Dragona and id never recommend them to anyone. We ordered closet doors from them. They helped order and that part was pleasant,and i gave them the size of the space and they were helpful. But the doors dropped down almost 2 inches ,and they didnt take this into account. They ended up being too long, wouldnt take them back which i dealt with, so my contractor made tracks in my flooring to fit this, and i was fine with dealing with that, until , they started hanging them all up, and they all fell apart.Literally overnight all of them were disconnecting which is a manufacturing issue. We called dragona and they argued with us that NO MATTER WHAT..NO REFUNDS NO RETURNS. These were faulty, and they were not even acknowleging there is a warranty and were saying that it didnt matter, they were falling apart they werent going to reorder or give any $ back!
If they wouldnt have been so rude and said" oh no, thats terrible, please come back in and we can reorder" that would have been fine, and we might have, but they immediately jumped to" no you dont get money back, and no returns??"
At that point we then decided to get our money back, because of their attitude ,and lack of trust in the product too, but no matter what there is a warranty( youd hope) and the manufacturer just has to issue the refund, and the manager made us jump through hoops to call him as well as manufacturer ,more than once ,was vaugue on the phone, had to make multiple calls to dragona to get answers, wouldnt come to get the very heavy doors (my contractor had to bring them in)as well as made us wait for answers, over and over. We had to make phone calls to the manufacturer and we became the middle man, where this should have been their job. The manufacturer asked why we were even calling them..
Dragona customer service sucks, and Id NEVER tell anyone to shop with them for anything, ever again. Buyer beware.
Capital Culture.
I would avoid this place at all costs. They are rude. They have zero customer service skills. Extremely unhelpful. Everyone has an attitude. Well worth it to spend a few extra dollars and go somewhere where there is real help without attitude
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Frequently Asked Questions
Can customers take product samples home?
Yes. Customers can take samples home to see how they look in their space.
Is Dragona's engineered hardwood waterproof?
No. It is more water-resistant than solid hardwood, but it is not waterproof.
Can Dragona Flooring accommodate custom tile orders?
It can accommodate special orders and custom requirements for floor tiles.