Floor Hut

Sandy Fielder on Floor Hut

Floor Hut went above and beyond to track down the original full wood flooring we installed 12 years ago, ensuring a match. This is the second time we’ve worked with them, and their commitment to quality and customer service remains outstanding. Their workmanship is top-notch, and the entire process was smooth and professional. Highly recommend!

Abel R. Reigada on Floor Hut

Danny, the salesman from the showroom, offered a very good customer experience from the beginning. Came to my house to take detailed measurements of the floor area in scope and explained how the installation would work. His crew came in less than 2 weeks later and executed the whole project (removal of current floor & tiles and installed the new hardwood floors) within 3 days. Very effective. It got a bit dusty in the first day but his team cleaned up my house pretty well in the end. I was happy with their service and would certainly work with them again.

Marcus Foster on Floor Hut

Floor Hut has an excellent owner and staff. Creswell and Danny treated me like family. There is no upselling or any attempt to provide flooring that you, as a consumer, may not need.
While looking at carpet samples, Danny and Creswell allowed me to take my time to browse the ample selection on hand, and they even provided bottle water to ensure I was comfortable. They are both very knowledgeable about carpet and were able to answer all the questions I had. I felt very comfortable.
The carpet installers were very friendly, and even showed up early to begin my appointment. I have no complaints about the quality or work at all. I’m very impressed and have recommended Floor Hut to my coworkers.
The prices are very reasonable and were lower than other businesses I received quotes from.

Chelsey Roberts on Floor Hut

Floor Hut installed our carpets for hundreds cheaper than anywhere else was offering. The installers did a great job. From removing the old carpet, replacing the padding, and installing the new carpet, it was all done quickly and without any blemishes. The sales reps were very nice and understanding. They didn’t make a fuss when we had to reschedule.

Joy Wells on Floor Hut

We hired Floor Hut based on the positive reviews but was disappointed in the lack of professionalism that we experienced. We had engineered hardwoods in our home and had to replace all of the flooring due to a water heater leak. Danny was helpful in helping us choose flooring and setting up the project but it was the aftermath that turned the entire experience into a complete nightmare.

When Danny came over to take measurements a couple weeks before, we had already begun moving the furniture to prep for the project. He told us not to worry about the furniture as the company would take care and move the big items. This was actually one of the main reasons why we went with Floor Hut as we thought this was a really helpful service and being parents to a newborn, every little bit of help was appreciated. We were also told they would tape off the kitchen and we wouldn't have to be present during the days of tear down and installation as Danny would be checking in on the work crew throughout the day.

After the first day of tear down, I returned to our home and found all of our furniture covered in dust, including our couches, my grandmother's piano, our dining room table that we eat off of. The kitchen was not taped off, the entire pantry was exposed to the construction mess, everything on the counter tops were caked in dust. I was horrified. Not to mention, the guest bathroom which we allowed the work crew to use was also trampled with floor debris as well as urine all over our floors. It was a complete lack of respect for our home and I was left in shock and tears.

When we told Danny our shock of what had happened, he said he wasn't sure why the work crew didn't tape off the kitchen and because it was a construction zone, a "little dust" was to be expected. Being a project manager, I believe it is his responsibility to make sure that whatever promises he made should be carried through. Also, because they have done hundreds of these flooring installation projects, it would've been helpful to advise clients what to expect when it came to tear down and installation. Looking back, I wish they didn't offer us the service of moving our furniture. We would've just moved everything out of the house and taped off the kitchen ourselves.

As a result of the mess, I had to deep clean our home three times, take out every single item in our home including all the items in our kitchen and pantry, our clothes in our dressers, everything that was in the closets, because every single inch of our home was covered in engineered hardwood dust. When I talked to Danny and the owner about our experience, all they kept saying was "it's a construction zone, a little dust is expected." I politely asked for some compensation to help cover the cleaning costs along with loss of materials during the project (that amounted to over $1000) and they offered us $150 and I had to sign a contract stating I wouldn't post any negative reviews and they would not be responsible for any damages.

I told them to keep their money as I would rather share my honest experience so future clients are better prepared for their project. Looking back, I'm not sure why they wouldn't offer an extra service where they would cover furniture to prevent consturction debris from getting everywhere. We would've happily paid for that opposed to dealing with the headache we were left with. I gave several opportunities for them to make this right seeing this is a service industry but unforunately, they were more worried about getting their money than ensuring they had a happy customer.

I will not be recommending them to anyone for any flooring projects and hope they learn to better communicate with future customers.