Local flooring showroom and installation coordination at 8711 W Broad St, Richmond, VA. Known for quick response, helpful guidance, and clean, timely installations.
Local showroom support with quick response times and straightforward pricing discussions. Customers highlight helpful staff who bring samples, explain options, and keep projects on schedule. Installation is coordinated start to finish to reduce downtime.
Richmond metro, including nearby West End neighborhoods, Henrico, and surrounding communities.
Showroom selection and product guidance; In-home measuring and estimates; Carpet, hardwood, luxury vinyl plank/tile, laminate, and tile sourcing; Installation scheduling and coordination; Removal of existing flooring and basic subfloor prep as part of installation scope; Post-install walkthrough.
Reviews consistently mention fast responses, with some customers receiving calls back within minutes and installs scheduled within days. Shoppers praise staff members by name for clear communication, helpful sample selection, and steady follow-through. Many note clean, efficient installation crews and projects finished on or ahead of expected timelines. Pricing and options are described as straightforward with no surprise changes.
Reached out to the Floor Store with an urgent request for new carpet in a pinch. Got a call back within 3 minutes of my inquiry, they came out to my home within an hour and I had a carpet install scheduled within 48 hours. Couldn't believe how quickly they could help me in a pinch. Carpet looks great and the installers were easy to work with and cleaned up after themselves. Great company to work with.
I had the pleasure of working with the floor store. They were amazing. My floor looks so beautiful. Chris was so nice and responded quickly. My floor was done before I got off work at 5pm. I will be using them to do my upstairs as well.
Always great for flooring. Ask for Joe, he is great to work with. Our house was in a fire and he came right out with samples and prices printed out when I needed to choose. No surprise changes.
I had a wonderful experience at The Floor Store in Richmond, VA. Preston helped me through the entire process from start to finish, and he made everything so easy. He was professional, knowledgeable, and patient with all of my questions. The whole experience was smooth and stress-free, and I couldn’t be happier with the results. Highly recommend asking for Preston if you want great customer service!
We love our bedroom carpet! Working with Chris was easy. He helped us figure out the right padding and color to go with our bedroom remodel. The install crew were nice and quick.
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