Express Flooring

I had this company update the floors in my home over a month ago. It was the worse experience I have ever had with any service I have ever needed. After weeks of complaining the job was completed decently. I filed formal complaints against them and reported to their head offices in Arizona. No one cared. These people are not to be trusted and they will not take accountability for their substandard service.

The team that installed my floor was excellent, they were punctual they worked hard and the floors are immaculate. THE PROBLEM IS Express flooring this contracting company has no idea what a complete job means. They pride themselves in being a one stop solution just to leave your house like a work zone. You would think that with all their experience and the abudant amount of jobs they have done they will complete the work. I dont understand. You cannot pride yourself or show a job complete when you don't install all the cosmetics on what instrumentally is a cosmetic upgrade. By leaving the walls all chewed up and miscolored due to installing the same baseboards, this is not the job of the installers they are following express flooring contractural obligations. Nevertheless, if the company is really a one stop solution why was this not addressed during sales. Now After two weeks of getting my whole house looking like a construction zone the job is "complete".... Now I have to hire and redo all the baseboards when that could have been addressed and built into thw job to begin with. Its about 1200 feet of baseboard I got to change when it could have been done during the floor isntallation. What a joke! Save your money and pain and just hire a local floor installer that will adress this upfront instead of dumping money into comissions for Express flooring horrible sales team. They are not concerned about producing final products only about making that quick buck and the minute they are paid the sales person who you thought was your point of contact as they say they will, will immediatley ghost you and screen your calls.

Thank you so much for the painless experience, Cody is a great asset to your company, your installers were professional, efficient. The only issue I had was the communication. Per the contract they followed the directions to a T. In my consumers eye, I would have liked a phone call or text the day before to discuss the time frame for the installers. Other than that Express flooring did a fantastic job. We are very happy with the results.

Express Flooring has been a nightmare from start to "finish". Truly, save yourself the multiple months of headaches and go somewhere else.

We had our kitchen and laundry room floors done in early October. We were initially quoted a 2 day job, but the workers who did the inital install said they could rush to finish it in one day which is what they did. Once they left and we were able to really inspect the work, we were overwhelmed by the sheer amount of damage done to our home as well as the amount of installation errors noted.

Every corner in our kitchen had chunks missing out of the wall down to the metal framing. Our baseboards were cut and spliced together with hundreds of holes throughout them. We had a literal hole knocked into our pantry door. Along with black stuff smeared and scratches left along all of our doors and walls.

As for installation errors, we noticed large gaps between our planks in multiple areas. White silicone was smeared across the planks to fill gaps they were too lazy to correct. We also noticed several planks were installed scratched. Tons of our planks were sticking up and not glued down properly at all.

Customer support for express flooring is atrocious. Expect to talk to a wall. As I said we had our work done early October and it is now mid January and we still don't have all of our issues resolved. Workers have been out to our house four times now to correct installation errors. Many times they would come out and not fix what was incorrect or instead fix the area of concern and leave a new problem area behind.

They will not fix our wall damage or the baseboards. We have called probably 20 plus times at this point to get a solution. They now say they are issuing us a check for the hole in the door they caused, but it has been over a month since they said they will send it and we still haven't received it. I call constantly and am told I will get a call back that never comes. It is beyond frustrating.

We saw many positive reviews which is why we chose them. However go to the BBB and look them up. Since last year they have been flooded with complaints and negative reviews complaining about exactly what has happened to us.

I promise you are 1000% better off going literally ANYWHERE else for your floors.

Express Flooring did an outstanding job on our home. The crew lead, Jesus was courteous and professional. A joy to have in our home. He told us exactly what was happening at each stage and the plan going forward each day and they actually got done early! But it wasn’t at the expense of quality. It looks fantastic.

The amount of work Jesus and his crew did was extraordinary. They worked extremely hard all day with only breaks for lunch. It was impressive to watch. I’m very happy with the work they did and the quality with which they did it. Even at the end, he walked the entire house with me to address and fix any issues on the spot.

Jesus’s crew was made up of himself, Moises, Cosme, Vladimir, and Able. All talented installers! They all worked extremely hard, and were all very courteous and professional. Thank you gentlemen!