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Bill's Carpet Center

Flooring Contractors in Rochester, New York

Ranked #1 in Rochester | Grade A+

Bill's Carpet Center

Local flooring showroom offering selection assistance, in-home measurements, and professional installation for carpet and hard-surface products Serving homeowners across Rochester, New York.

Why Homeowners Choose This Business

Clear guidance on materials and costs, timely site measurements, and installers who focus on fit and finish help projects move smoothly. Many customers note responsive communication, efficient scheduling, and neat job sites Local experience that helps homeowners across Rochester, New York compare a more region-aware provider.


Service Area

Based on Jefferson Rd in Rochester, New York and serving nearby neighborhoods and suburbs across Greater Rochester.

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How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.

  • Ranks among the top local businesses in this market.
  • Performs at or above the local average rating.
  • Has more review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

Renovation Services Wholesaler Carpet Installation Installations Carpet Sales Stair Runners Vinyl Flooring Laminate Flooring Subfloor Leveling Flooring Tear-Out Home Flooring Commercial Carpet Flooring Showroom Carpet Padding Flooring Measurement

Showroom selection and consultation; in-home measurement and quoting; carpet sales and installation; stair runners and treads; vinyl and laminate flooring; subfloor preparation and leveling; tear-out and disposal of existing flooring.

Reviews

Customer Reviews

Taylor Squires

We had a fantastic experience with Bill’s Carpet Center! We worked with Dave and the entire process was seamless from start to finish. He came out the same day for measurements and provided a quote right away, which we really appreciated.…
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We had a fantastic experience with Bill’s Carpet Center! We worked with Dave and the entire process was seamless from start to finish. He came out the same day for measurements and provided a quote right away, which we really appreciated. The installation team was professional, efficient, and respectful of our home. Everything was completed on time and the quality of the work shows. We absolutely love how it turned out and couldn’t be happier with the outcome. Highly recommend Dave and the team at Bill’s Carpet Center!

Jennifer Wetzler

Chris and Tom Schell had a challenging job at my house. They turned the ugly uneven concrete floor into something I can feel proud of, instead of feeling embarrassed when company comes over. Not only were they thorough and professional, the…
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Chris and Tom Schell had a challenging job at my house. They turned the ugly uneven concrete floor into something I can feel proud of, instead of feeling embarrassed when company comes over. Not only were they thorough and professional, they also took the time to answer my questions. They were friendly neat and clean - True Craftsmen that know what they are doing and take pride in their work. A huge shout out to Chris and Tom for turning the my embarrassing living room into a comfortable space that I can feel proud to share with family and friends. Highly recommend! Thank you again! I also want to thank my salesman Dave McKeown for explaining to different types of flooring options, and discussed types would work best on an uneven cement slab. Dave also came to my home to do a accurate measure the room. After a bad experience with a big box store Dave earned my complete trust. Thank you Dave!

Tony Miranda

Walked into Bill's Carpet Center on Saturday, November 8th and my Carpet was installed beautifully on November 11th! This after being told by other carpet places that I would have to wait 4-5 weeks before install and they charged $300 more…
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Walked into Bill's Carpet Center on Saturday, November 8th and my Carpet was installed beautifully on November 11th! This after being told by other carpet places that I would have to wait 4-5 weeks before install and they charged $300 more each for basically the same carpet and padding. David McKeown was my sales guy, he was upfront with cost and time. Walked me around the store to check if maybe they had a roll on hand that I could get for cheaper (Which, unfortunately they didn't have one my size and width) and somehow they still installed my carpet and did the trim 3 days later. That is Service!!! I had a huge flood in that room and had just done waterproofing and renovated the whole room and needed to get that carpet installed quickly and at a good price and Bills Carpet Center went above and beyond. It looks phenomenal in there now. Highly recommend giving David and Bill's Carpet Center a visit. Great guy. Thanks a bunch!

Don Allis

I had an excellent experience with Bill’s Carpet Center from start to finish. Nate, the salesperson, was knowledgeable and very helpful in assisting with the flooring selection. The installation team, Chris and Tom, demonstrated great skill…
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I had an excellent experience with Bill’s Carpet Center from start to finish. Nate, the salesperson, was knowledgeable and very helpful in assisting with the flooring selection. The installation team, Chris and Tom, demonstrated great skill and attention to detail. Their work was completed efficiently and to a high standard. The new flooring looks beautiful, and I am very pleased with the results. Highly recommend Bill’s Carpet Center for their professionalism and quality service.

Morna

I can't say enough good things about my experience with Jerry and flooring installer Sean from Bill’s Carpet Center. They recently completed a full tear-out and new installation of my bathroom floor, and the results are absolutely flawless.…
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I can't say enough good things about my experience with Jerry and flooring installer Sean from Bill’s Carpet Center. They recently completed a full tear-out and new installation of my bathroom floor, and the results are absolutely flawless. This wasn’t just any job—there were five layers of old flooring to remove, including the bottom-most layer of mosaic tile set in a thick 2-inch mortar and mesh bed. It was a huge, labor-intensive job that would have scared off a less experienced crew, but Sean handled it like a true professional. His attention to detail, skill, and work ethic were exceptional. He made sure every layer was properly removed and prepped before the new flooring went in, and the final product looks amazing. Jerry included all new base trim along with the flooring package, my choice of three different styles, and professionally painted at the showroom in my choice of color! Sean installed the trim with the same consideration as the flooring, and the final result is nothing short of stunning. Jerry was fantastic to work with as well—knowledgeable, communicative, and helpful every step of the way. He made sure everything ran smoothly and stayed on schedule, and offered great advice when it came to choosing materials and finishes. If you're looking for top-tier service, honest people, and excellent craftsmanship, I highly recommend Bill’s Carpet Center. Thank you, Jerry and Sean, for going above and beyond—I love my new bathroom floor! (incl: 4 Before and 2 After pics)

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Frequently Asked Questions

What types of flooring can I find at Bill's Carpet Center?

Customers commonly mention a wide selection of carpet along with hard-surface options like vinyl and laminate. Staff can help compare materials for durability, comfort, and budget so you can choose what fits each room.

How quickly can I get an in-home measure and quote?

Reviews often note same-day or very prompt measurements followed by clear quotes. Timing can vary with season and demand, so calling ahead helps secure an appointment that fits your schedule.

Do they handle removal of old flooring and subfloor prep?

Customer feedback describes crews removing old layers and addressing uneven subfloors when needed. The team discusses scope during the measure so prep work and costs are understood before installation begins.

How soon can installation be scheduled after ordering?

Many reviewers report faster scheduling than expected, sometimes within days depending on stock and crew availability. Lead times vary by product and project size, so the store will provide a target install date with your quote.

What should I do to prepare my home for installation day?

Clearing small items and breakables from the work area helps installers move efficiently. The crew will review any furniture moves, access, and special considerations during the pre-install discussion so expectations are clear.