US Hardwood and Carpet Inc

I can’t say enough good things about Alex and his crew at US Hardwood and Carpet in Santa Clara!! For our sizable hardwood project, my head was spinning trying to make sense of all the options available. When I went online, lots of folks suggested we check in with US Hardwood, and as it turned out that was sound advice. Alex was so responsive from the get go. We sent him marked up plans initially, and he made a base estimate from those. When we visited the store, he explained all the options in a no-nonsense manner, no upselling. And he came on site to make and refine the measurements and do a site survey. Then our project was delayed- and I only reached out to him again many months later. Alex had detailed records of all our discussion and we picked up the project where we left off! His pricing for the material we ordered was competitive, and delivery on time. The quantity of material we ordered could be met by combining two batches, but Alex called to say he wasn’t comfortable doing that- he wanted to avoid having batch-to-batch variation in this project and arranged for all material from one manufacturing batch. While we ended up not using his installation service, Alex was still very helpful guiding us on the installation details and installation materials (glue/nails/paper) for the hardwood panels we bought. Talk about great customer service! Highly recommend Alex and his crew at US Hardwood and Carpet in Santa Clara.

After removing a wall between two carpeted rooms, I needed a small custom order to cover the exposed area. Despite the size of the project, Ashley dedicated her time and effort to help me find the perfect solution. Her professionalism and attention to detail truly stood out. I highly recommend “US Hardwood and Carpet” and their services.

I recently worked with US Hardwood and Carpet in San Jose and had an excellent experience from start to finish. Ashley was phenomenal!!! Her communication was clear, timely, and proactive. She worked tirelessly to help us get exactly the product we needed at a very competitive price, and she managed to have everything delivered incredibly fast. At the showroom, Marshall and Nathalie were equally impressive. They guided us through different options without the usual generic “this is very popular” pitch. Instead, they offered genuine, thoughtful advice that helped us make the right choice for our home. Overall, the entire team was professional, helpful, and truly customer-focused. We’ll definitely be coming back, and I’ll be recommending US Hardwood and Carpet to friends and family.