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The Flooring Factory - Valencia

Flooring Contractors in Santa Clarita, California

Ranked #4 in Santa Clarita | Grade B+
4.90 (200 reviews)(661) 554-4550

The Flooring Factory - Valencia

Local flooring materials store offering showroom guidance, product education, and ordering support for homeowners and contractors Serving homeowners across Santa Clarita, California.

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Why Homeowners Choose This Business

Customers highlight clear explanations of flooring options and timely responses to questions. Many note straightforward purchasing and quick order turnarounds. Shoppers can review samples in person and discuss suitability for their space before ordering Local experience that helps homeowners across Santa Clarita, California compare a more region-aware provider.

Service Area

Based in Valencia and serving customers across Santa Clarita, California and surrounding areas.

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How This Business Compares

A quick local comparison based on review strength, business detail, and local service fit.

  • Maintains a competitive standing in this market.
  • Performs at or above the local average rating.
  • Has more review volume than many local competitors.
  • Shows strong customer satisfaction signals based on review quality and volume.

Services Covered

Renovation Services Flooring Materials Laminate Flooring Vinyl Plank Flooring Hardwood flooring options Flooring Showroom Flooring Samples Flooring Order Pickup Flooring Delivery Coordination Flooring Product Guidance Baseboard Materials

Showroom product guidance, material selection assistance, order placement, and coordination for pickup or delivery where available.

Reviews

Customer Reviews

Carla Bolotaolo

I had a great experience at Flooring Factory located in Valencia thanks to Martin. He was incredibly helpful and patient while I was deciding on a flooring color, taking the time to answer all my questions and offer thoughtful suggestions.…
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I had a great experience at Flooring Factory located in Valencia thanks to Martin. He was incredibly helpful and patient while I was deciding on a flooring color, taking the time to answer all my questions and offer thoughtful suggestions. I never felt rushed, and his guidance made the whole process much easier and more enjoyable. Once I finally decided on a color, my order arrived within just three days, which was an added bonus. I really appreciate his professionalism and support.

R. O.

I cannot say enough good things about The Flooring Factory. Outstanding customer service. I have spoken with Andrew and Martin to order and resolve some questions, and they are knowledgeable and quick to respond. If you haven't watched thei…
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I cannot say enough good things about The Flooring Factory. Outstanding customer service. I have spoken with Andrew and Martin to order and resolve some questions, and they are knowledgeable and quick to respond. If you haven't watched their TikTok videos that Roger and Tony do to teach you about their flooring, you are missing out! I have yet to find another flooring company that educates customers the way they do from types of flooring to installation tips, tours of homes, pairing cabinets and countertops to go with the different styles. They educate you on how to choose the right floor and more! They even ship across the United States and stand by their floors. Thank you! I love my Plata Oak!

Katie Adame

I was also showed and convinced the durability and quality of there product. The installers did a half ass job of completing the floors and baseboards. Left damaged boards they tried to blame me for until I provided pictures of proof. Costi…
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I was also showed and convinced the durability and quality of there product. The installers did a half ass job of completing the floors and baseboards. Left damaged boards they tried to blame me for until I provided pictures of proof. Costing me 2 days of working from home as I was working remotely, this careless installation turned off my internet, lost my job due to this. Less than three years out my vinal floors are chipping, cracking, pealing! After calling the office regarding their "25 year warranty" I am told they send out a "third party" they charge $400.00 just to come out! No thank you! Don't recommend this company or their word!

Parisa Fallahi

We purchased laminate flooring from Flooring Factory in Valencia about six months ago. During the sales process, I was told that the product was highly durable and resistant to almost everything — in fact, the sales team even demonstrated b…
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We purchased laminate flooring from Flooring Factory in Valencia about six months ago. During the sales process, I was told that the product was highly durable and resistant to almost everything — in fact, the sales team even demonstrated by scratching the sample with a sharp object to show it wouldn’t chip. Unfortunately, my experience after installation has been very different. Within just six months, there are visible chips in multiple areas of the floor. This is disappointing, especially since I chose this flooring specifically for its promised durability. I’m sharing this so others are aware that the real-life performance may not match the sales pitch or showroom demonstration. While the flooring may look good initially, in my experience it has not held up as advertised.

Emily Klaiber

I started following Roger’s videos a year ago. We are very pleased with the flooring and the customer service. We had 3000 sqft of flooring shipped to Ohio. We choose Markham XL.

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Frequently Asked Questions

What types of flooring can I explore at the Valencia location?

Customers mention a broad selection of hard-surface options in the showroom. Staff can walk you through differences in look, durability, and maintenance to help narrow choices for your project.

How long do orders typically take to arrive?

Several reviews note quick turnaround, with some orders arriving within a few days. Timelines vary by product and availability, so the team can provide a current estimate when you place the order.

Can the team help me choose a color or style?

Yes, reviewers frequently mention patient guidance while deciding on colors and styles. Staff can discuss room use, lighting, and sample comparisons to support your selection.

Do you handle installation directly?

The business is listed as a materials store, and reviews focus on product selection and ordering support. If you need installation, ask in-store about options and how responsibilities are handled.

How can I avoid issues with durability or finish?

Discuss your room conditions, traffic levels, and care routine with staff to match a product to your needs. Clarify manufacturer care guidelines and confirm installer requirements for subfloor prep and transitions.