Floorit

Carmen Kerr on Floorit

DO NOT TRUST THIS COMPANY

My initial experience purchasing flooring from Floor It was great. Unfortunately, everything went downhill once I used their recommended subcontractors for installation and baseboards.

The flooring itself is okay, but there are large, jagged gaps where the flooring meets my kitchen cabinets. I had to run a thick silicone bead to hide it, and it looks terrible. The flooring is also separating in places.

The installers said the job would take a couple of days, so I gave them the keys to my vacant home. I later received a call insisting someone had broken in and walked on the freshly poured concrete leveling compound. Only myself and the installers had keys. They later admitted it was actually their own worker who walked on it because he “didn’t know it was still soft,” which looking back I wouldn’t be surprised if someone actually did break in because they left the door unlocked and they were hiding the fact.

The baseboard install was the worst part.

I originally asked for all baseboards and door trim to be replaced so everything would be clean and new. I was repeatedly told this wasn’t necessary, despite asking multiple times. I regret listening.

I spent an entire weekend pre-painting all baseboards and door trim. I showed them the exact product I planned to purchase and was told it was fine. Then, the morning of installation, they told me the baseboards wouldn’t fit against the door frames. We ended up removing and replacing the door trim anyway — exactly what I originally wanted — after I had already spent hours painting it.

When I inspected the work after day one, the quality was unacceptable. 7–8 nail holes at the start and end of every board (a good installer uses 2), sloppy patching, dented drywall in every corner, scuffed walls throughout, trim added to closets that never had trim and was never requested.

Because everything was pre-painted, their work completely destroyed the baseboards, making it a 100% redo. They knew the boards and walls were painted. When I raised concerns, I was repeatedly told what a “good job” they had done and assured it would look better later.

They then created urgency, saying I needed more boards by 9 a.m. the next morning (this was said at 6 p.m.) or they wouldn’t return for a month. I was pressured into using their supplier for an additional $200 delivery fee. That supplier insisted on delivered the wrong size board because that’s what the finisher ordered, leading to a long argument — only for them to later admit I was correct.

I called another reputable company to inspect the work and fired these subcontractors. The new company completed the job properly the same day using the correct materials.

The original baseboard quote was $1,500. I was billed $1,100 for one day of work, with only about one-third of the job completed, and done poorly. I was then hounded for payment within hours. After paying, I was refused a receipt and told the price was a “cash price” and I would have to pay more if I wanted one.

Floor It stood behind their subcontractors without ever inspecting the work. This experience resulted in a $10,000 mess that required other professionals to fix.

Anna Bornyk on Floorit

Thank you so much for the new flooring in our son’s room! Quick sale & quick but efficient installation!

Blue Wing on Floorit

We bought enough flooring from these clowns to do ¾ of our main floor. After a month the flooring was discolored. We called, sent photos to the sales team...and what did we get? "Oh well we'll give you a deal on more flooring" to replace the entire floor that was already installed. No accountability. Dishonest staff...good con.

John Thomson on Floorit

Apparently the store was only interested in making a quick sale.

We asked to see vinyl flooring. Shown rolls of vinyl on a rack machine, then some sample books. We liked a particular pattern, asked about wear/thickness and was given very basic information. Apparently we needed to be knowledgeable about the various vinyl products.

Opted for the chosen pattern to be installed for 3 rooms - kitchen, small laundry room, and small bathroom. We requested baseboard removal and appliances. Asked how it would be installed and was told either glued to existing vinyl or old would be removed and all would be glued down. Salesperson provided quote and it was accepted.

Installers showed up, they were polite (language issues though), proceeded to advise that old vinyl would need to be removed in kitchen and bathroom but not laundry room. They asked if we were removing appliances, no, we paid to have them removed. The installers weren’t prepared to move any appliances, they did not have straps for moving appliances and proceeded to push/drag appliances onto a carpeted area. They didn’t come with a broom so had to use ours.

Day 1
After removing appliances in kitchen (dragged/pushed) they ripped up the old vinyl, which lifted like a piece of paper off the floor, then moved to laundry room and decided it was good to glue new on top of it, then removed bathroom vinyl. They scraped the floors and then had to apply a leveler. Was told it would require 2 days for leveler to dry but after the first coat said it dried fast so could do the other layer.

Day 2
When they returned to install they proceeded to unroll vinyl but hadn’t removed the baseboards and weren’t prepared to do that until I explained we paid for that to be done. Also out of concern because it appeared they weren’t going to scrape the flooring before installing – sharp objects from the leveler would have pierced the vinyl, had to ask, they did scrape the floor. Vinyl was installed in kitchen and bathroom. Again, had discussion about appliance removal, this time about washer and dryer – you would think that everyone involved would understand that because the kitchen and laundry room were being done that there were 4 appliances – nope! Installers unable to continue install in afternoon due to a personal reason and stated would be back the following day as both needed to be there to move washer/dryer.

Day 3
Installers showed up, proceeded to move washer/dryer without proper straps (used hold down straps!). Completed vinyl install in laundry room, finished off baseboards throughout. Moved appliances back in place, sort of since had difficulty using hold down straps not moving straps!

Lots of debris scattered over beige carpet during installation resulting in soiling of carpet.

After work was completed received updated invoice showing moving of 4 appliances, apparently when you have a kitchen and laundry room there is only 2 appliances or they don’t consider washer/dryer an appliance so initial invoice was incorrect, even though we paid to have appliances moved as was baseboard removal.

Invoice needed to be adjusted as transitions weren’t installed as per purchase and then received updated invoice considerably higher than quote. Salesperson should have taken more time to explain what their quote really meant since we believed everything was covered based on our discussions.

Also the type of vinyl flooring that we purchased to our surprise, found out when installer advised us, was a cushion vinyl flooring. Not sure where this type is meant to be installed but we have serious concerns about the durability of it. Would have been nice if that had been pointed out, the pros and cons, as I said, didn’t find out until they began installation.

Had Home Depot install carpet throughout our home, no surprises and work was completed as per quote.

Disappointed with this purchase/install

Xanthe McMahon on Floorit

I have come in on a couple of occasions and have always found the staff to be helpful and friendly. We only made a small purchase, but everything was done in a timely manner and was reasonably priced. Our salesperson, Hannah, was knowledgeable and even gave us samples to take with us to compare. Once installed, the flooring looked great and was everything we wanted. Thank you so much for that! If we have any future purchases we will be sure to return!