The Floor Store Desoto

Dale,
I just wanted to take a minute to thank you and your employees for all that you have done for us.I was a little worried when the crew started to tear the old floor out but my Lord what a wonderful job they did tearing the old out and putting the new in. The days they worked on the floor I could have set my watch by the time they arrived. They are certainly hard working-very polite and have the homeowners best interest at heart.I have shared pictures of our living room and den with several friends and family members. YOU have gone above and beyond the scope of taking care of your customer--US.Just from the quality of work the crew did I know we will get a lifetime of enjoyment out of our new floor.Here is the Million Dollar question--Would I recommend your company to family and friends and would we ever buy from you again??
100% YES!!
Thank you again for a job well done.
Mark and Donna

This specific place was picked for me by Southern Roofing and Renovations. If I could give 0 stars I would. The men that laid my new luxury vinyl floors had no clue what they were doing. I was home every day watching them tear out the old and lay the new. They did not prep the floor or level it before putting down the new. Not even a month after we already had busted floor, and broken connectors. There are soft spots that are visible all over the house. When I brought my concerns to the owner, he brought his crew out and they all told me I was crazy basically and it was the slab my house was on, so totally not their fault in the flooring issues. Even though, we had the same type of flooring down that was torn up and had no issue at all with it. These people refused to fix their job and with barely month old floors, they are already broken and busted yet they didn’t see anything wrong with them. Be very aware of who this company is and how they treat their patrons. It’s just as much southern roofing and renovations fault as it is the floor store.

We were happy getting our Vinyl floors they did a great job it all Looked Great and they assured us it was Lifetime Guarantee.
However I had an issue one year later on 2 different areas in our house, The guy came into the Kitchen area and quickly said it’s moisture and look at the other area in bedroom closet and said the same thing Moisture and that he has to talk to his Boss. We have no leaks!!

Worst experience ever. Damage to my home and furnishings were tremendous from the installers. Only the bathtub was repaired out of the over twenty plus items that were damaged. I did get an I'm sorry from the owner though so I guess that should make me feel better about the 10 grand I spent on the floors and carpet and the time and $$$ it's cost me since to clean, repair and replace everything that was damaged.

My response to the owners post below........
You did say there would be scratches on walls and baseboards. You did say it would be a messy process. You didn't tell me every piece of furniture that was touched in my home would be damaged. You didn't tell me nothing would be cleaned up by your crew. You didn't tell me they would use the bathroom all over my walls and floors in my toilet room, EVERYDAY. As far as the pressure wash you aren't telling the truth! I had already spent over 3 hours pressure washing my driveway and patio myself. I didn't want the grout to cure so I tried to get it up as soon as possible. You never offered to pressure wash, never. The only thing you offered to fix was the tub and picture frame, which the frame was not repairable. If it weren't for my wife you would still not have the balance. She wanted to get it paid and get this nightmare over with. There is still plenty of grout outside that I couldn't get up if you want to come clean it up. There are still scratches on my furniture that you are more than welcome to come repair. My leather recliner is in the dump because we couldn't repair the grout marks and other damage. Our entertainment center is trash because of the water damage. We told you immediately about them opening my garage up and it still continued everyday, even when it rained. Your crew made NO EFFORT to take care of our home in any way! Why wait 5 months? As stated above, I've gone back and forth about writing this but I've had several people ask me lately about doing business with you and I just can't recommend a company that does business like this and I sure don't want my friends to go through what we did. And by the way, you apologized ONCE. Before you call someone a liar you might want to get your facts straight. I posted an honest review and exactly what we went through. Sorry if the truth hurts!