K&R Granite and More

EDIT. It has now been one month since I requested my $100.00 refund be mailed to me. I have not received it! I have chosen not to contact Raul Perez directly because of his treatment to me the last time we spoke. I simply would like the refund he indicated he would pay. And although in his original response to me on this site he simply reiterated most of what I wrote, he failed to address the fact that his integrity was severely damaged by not honoring his word without a fight. Again, still waiting for my refund!

I visited K&R Granite several months ago. I indicated I was planning a bathroom remodel and wanted to start by choosing my new granite. I found the perfect granite and it was a remnant which would be large enough for what I needed. Raul Perez offered the square footage I needed at a $500 discount because it was a remnant. Because this was a remodel, I made sure they would be able to remove one of the granite vanities when they measured so the tile company could build a pony wall. When I scheduled the measurements and removal, only one person showed up and he only measured. While he was still at my house I called and spoke to Raul. He said there was a misunderstanding. I explained the tile company would be there and needed the granite removed. He said he couldn’t get anyone there in time, but if the tile company had to remove it, he would discount the charge to me. The tile company charged $125 plus about $35 for supplies. When I contacted Raul, I indicated I would be happy with a $100 refund from him. He refused, and we argued for several minutes. He said he didn’t include removal charges when he billed me. Yet, he told me previously on the phone he would deduct from the bill what the tile company charged me. I then told him I would be happy to leave a review. He left a voicemail 2 hours later and indicated he would refund the $100 and it would be available at the store. I eventually left a voicemail asking him to put the check in the mail and, if necessary, deduct the $.66 for postage from the refund amount. One week later and I still have not received my refund. I am writing this review to warn potential customers to get EVERYTHING in writing from K&R Granite so you don’t have to endure the stress of dealing with a less than reputable person.

I would leave zero stars if I could. I went in December and picked out the quartz I was going to get. I put $5000 down in January (he had my money for nine months) for our new house. I kept in touch on the progress of the house and they assured me that they would be no problem for them to come out. The day they were scheduled to come out and do the template Raul Perez called me and said he would not come out that it was too far to drive. We told them from the minute we walked in the door where our house was located, and he assured us that would be no problem . The address is on the invoice that they sent me at any point in time they could’ve looked to see how far it was. Extremely unprofessional, and it left me in a scramble to find someone else. I would not recommend them to anyone ever.